Binaa review for Debutify Product Reviews & QA

Feb. 26, 2024

We feel compelled to share our recent ordeal with Debutify Reviews, which has disappointingly decided to display its logo on our website despite our subscription to the paid Growth plan. This move now forces us to upgrade to the Pro plan just to remove the logo, a tactic we find utterly unacceptable. Our choice of Debutify Reviews was based on its integration within the Debutify ecosystem, where we had already committed to an Enterprise plan. We could have opted for other service providers for our customer reviews management, but chose loyalty to Debutify, thinking it would streamline our operations. Unfortunately, this loyalty comes at a significant cost, both financially and operationally. Our frustration is further compounded by the lack of response to our requests for assistance in aligning our review buttons' color with our brand identity. Despite providing the requested access code over a week ago, no modifications have been made, while the logo was added to our site without our consent or prior notification. This situation goes beyond mere inconvenience; it feels like a breach of trust and a hard sell tactic, pushing us to reconsider our partnership with Debutify. We are now faced with the daunting task of rebuilding a new website and finding a new reviews service provider, a heavy decision but necessary to preserve our brand integrity. By sharing our experience, we hope to inform other businesses and help them make more informed decisions regarding their partnerships. We expect an immediate and ethical resolution to this issue from Debutify.