Nookit review for Delhivery ‑ Logistics Platform

Feb. 27, 2024

Pretty seamless integration without any issues. The dashboard is also great. Only 1 suggestion: When the order is scheduled for pickup in the dashboard, the app automatically fulfils the order in shopify immediately WITHOUT intimating the customer which should not happen as the order has not been picked up yet. Problem here is, since it's already fulfilled, the customer never receives any email that their order has been shipped. Ideally, customer should get an email once the order has been shipped and is now in transit. Unfortunately even that does not happen. So we have to manually intimate the customer that your order is shipped. This is the only problem with this app. If it's not sending an email before the order is shipped, its ok. However, the app should send an email once it's shipped. Otherwise, the experience has been great.