Delhivery ‑ Logistics Platform

**Worst experience with Delhivery.** At the time of generating the AWB, they show you one shipping amount, but when the final invoice comes, you are charged a completely different amount—sometimes **2X or 3X higher**. Then they give excuses like incorrect dimensions, volumetric weight, reweighment, etc., without proper transparency or proof. The worst part is their **customer support**. They simply say “raise a ticket,” and getting any meaningful resolution is almost impossible. I was even told that proper support is mainly for businesses doing **700+ orders**; otherwise, just keep raising tickets. I have been charged so much in additional costs that in some cases the logistics charges almost **eat up the entire profit from the order**. For a company of this size, this kind of billing and support is extremely disappointing. **Show the correct price while generating the AWB, charge the same amount, and if there is any adjustment, provide proper proof and transparency.** Growing businesses need reliable logistics partners, not **surprise charges and useless support.** **Very disappointing experience with Delhivery.**

Extremely poor service pickups will never happen and parcels getting lost many times, i will never recommend delhivery to any seller

Shopify email notifications are not sent to customers when Delhivery marks the order fulfilled.

READ ALL REVIEWS BEFORE ONBOARDING, Highly disappointing. There are multiple reason, few are: Unnecessary RTO without contacting customer, Each and every POD are wrong, No customer support (Even when you raise ticket - No use), RTO and reverse pickups doesn't reach you ( you have to wait till all your order get piled up, so it can be months). Because of these reasons (I haven't mentioned all, but major issues) customers are requesting us not to send by Delhivery. If you do 10 consignment atleast 2 will be facing any kind of issues. If there was negative 5 star review I would give that. I hope they will improve from their mistakes.