Delhivery ‑ Logistics Platform
Delhivery - Shopify App for D2C and eCommerce Logistics
Rating
2.8
feedback
39
chart
#886
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
23%
-
Less than a year
77%
-
More than a year
0%
Reviews Summary
The reviews for the Delhivery Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include quick support from the Delhivery team, easy shipment creation, notifications sent via WhatsApp and SMS, and the ability for buyers to track their shipments. Users also appreciate the integration of a pin code checker and suggestions for further enhancements. However, negative feedback revolves around issues with order syncing, poor customer support, high charges, and difficulties in generating AWB numbers. Some users also mentioned delays in pickups and lack of proper communication with customers regarding order status.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 3, 2024
Poor app - Shopify orders doesn't sync no matter how long you wait. No customer support - they don't have a voice support. Dead end ticket - I created a ticket for the same issue, it's been days and haven't received any update on the same. Though they self claim that the ticket response time is 3 hours - they forgot to mention as per which planet!
Dear Team IndiArtisan, we would like to apologize for the delayed response from our end. We have shared the feedback with our respective teams to work towards improving our services. As we mentioned in the support ticket, if a Shopify order is fetched in Delhivery One but is fulfilled from other platform, the order state on One is changed to 3rd party state.
July 24, 2024
Editing my rating as I had reported an issue here and it was addressed. But reverting rating to 1 star as any issues reported directly with delhivery on their site as support tickets are not being addressed. For every genuine issue we face, they are not addressing any of those and closing the tickets. Also, their charges are very inconsistent as they show a charge based on weight and dimension while we manifest. For most of orders, they take additional amount later(without any intimation). On site calculation is based on their tool, then sure why so much disparity. So your recharge balance will keep going down and it will be very hard to figure out or sort out any issues with them.
Dear Team ITN Store, we really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our services helpful.
June 1, 2024
Positive: - Delivery One fulfills my requirements and is easy to use. - Creating shipments takes just 30 seconds, and notifications are sent via WhatsApp and SMS to buyers. - The Android and iOS apps allow buyers to track their shipments and request support for changes in mobile numbers and addresses within the city. - Customer support is quick to address queries and provide assistance. Improvement Suggestions: - Integration of a pin code checker on Shopify product pages, along with expected delivery dates and a trust shield for sellers, would enhance transparency and trust. - Merging Delhivery One B2C and B2B accounts respectively could streamline operations and improve user experience. Negative: - Delhivery B2B support is lacking, and merchant/customer support is poor. - Lack of tracking information sent to recipients, and the cost of NDR WhatsApp notifications is higher than the market rate. - NDR verification via IVR should be stopped due to recipients flagging numbers as spam, resulting in RTO instead of successful delivery. - Delhivery High-Risk RTO buyer feature is not functioning properly. Overall, while there are areas for improvement, I am currently satisfied with Delivery One for Shopify and would recommend it.
We really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our application helpful. And it was an insightful discussion with you. We thankyou for taking out time to discuss the improvements and we shall definitely work on the feedback shared.
May 31, 2024
Hi i am also not able to generate AWB no. Asking to fill all customer data in a excel sheet and upload in delhivery app. It should capture automatically. Please help me in this because orders are pending from from last 4 days Actually i have seen this app working properly, one of my know person was using this app. I have use this app on shopify platform on my friends shopify store. i am stuck in starting process, once i know the right process may be it will run smoothly without any error
Dear Team Alankar, we are sorry you had challenges with our application. We tried reaching you over call and e-mail to help resolve the issues you are facing. Incase the issue still persists, you can raise a support ticket on Delhivery One, and we shall happily assist you.
May 29, 2024
Tons of issues: There is no mobile app as of now. You also don't get status updates email. They don’t have any Promise app to let customers an estimated delivery date on product page. Have shipped few items via them, and delivery has been late by almost 4 days minimum in most, which leads to poor customer experience.
Dear Team Maags Design, we appreciate your feedback and would like to apologize for the experience you had while using our services. We will utilize your experience with us within our customer satisfaction process to further improve our shortcomings. As discussed, order status is auto-synced from Delhivery One to Shopify and we shall keep you updated about the rest features as and when they are released.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more