Delhivery ‑ Logistics Platform
The reviews are overwhelmingly negative, with only a few isolated positive ratings and very brief praise such as “good service” or “very good service.” The most common positive sentiment is that the platform can be easy to use in some cases and that rates are competitive, but these positives are far outweighed by repeated complaints about broken app functionality, failed Shopify syncing, installation errors, and poor onboarding. Several reviewers say the app does not push shipping data correctly to Shopify, requires manual order fulfillment, or fails with errors like “Failed to fetch shop data,” which creates major operational friction. The negative feedback is especially strong around logistics and support. Merchants repeatedly report missed pickups, false pickup status updates, delayed shipments, lost parcels, incorrect PODs, fake NDRs, and inconsistent or surprise billing/weight charges. Customer support is described as unresponsive, ticket-based only, and lacking human escalation or accountability. Many reviewers say they cannot get meaningful help even after repeated follow-ups, and some mention business losses, customer complaints, and damage to their brand reputation. Overall, the reviews suggest the app and service are unreliable for merchants who need stable integration, transparent billing, and responsive support.
Review RSS feed
select individual items for return not available, using from last 2 years but after recent update facing this issue. no reply from Delhivery Support
The app and delhivery ops are a total shit show
Extremely disappointing for many reasons.. I am not wasting another second on this.
Gross Incompetence and Zero Accountability I strongly advise all business owners to avoid using this courier service. Their logistics operations and customer support are completely abysmal. They mishandled a shipment of mine worth 7,000, repeatedly changing the tracking status from "lost" to "found" and back to "lost." It has now been over a month, and the package has neither been delivered to my customer nor returned to me (RTO). Attempting to resolve this is a dead end. Their customer support relies entirely on unhelpful, automated emails with zero human intervention. To add insult to injury, they arbitrarily rejected my compensation claim despite holding onto my lost inventory. A logistics company cannot survive with such severe operational failures and a blatant disregard for its sellers. If you value your business and your customers, take your shipping volumes elsewhere.
**Worst experience with Delhivery.** At the time of generating the AWB, they show you one shipping amount, but when the final invoice comes, you are charged a completely different amount—sometimes **2X or 3X higher**. Then they give excuses like incorrect dimensions, volumetric weight, reweighment, etc., without proper transparency or proof. The worst part is their **customer support**. They simply say “raise a ticket,” and getting any meaningful resolution is almost impossible. I was even told that proper support is mainly for businesses doing **700+ orders**; otherwise, just keep raising tickets. I have been charged so much in additional costs that in some cases the logistics charges almost **eat up the entire profit from the order**. For a company of this size, this kind of billing and support is extremely disappointing. **Show the correct price while generating the AWB, charge the same amount, and if there is any adjustment, provide proper proof and transparency.** Growing businesses need reliable logistics partners, not **surprise charges and useless support.** **Very disappointing experience with Delhivery.**
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.