Delhivery ‑ Logistics Platform
One-click integration for all your logistics needs
Rating
1.8
feedback
65
chart
#1,390
All reviews
Review RSS Feed
Jan. 29, 2026
We have been shipping with Delhivery for the last 2 years. However, for the last one month or so, there have been a lot of weight discrepancies, and charges have been deducted from our wallet. Also, at the time of delivery (or whenever there is any issue), we are not able to reach the local delivery center or the executives. I have tried reaching out to customer care through tickets, but they have been constantly misleading and are in a hurry to close the tickets without providing any resolution. This has frustrated me to the point that we are planning to stop doing business with Delhivery. I have also raised a complaint on the consumer forum regarding the harassment and the way this is impacting our business.
Jan. 15, 2026
Dec. 28, 2025
It has been 5 days and the Delhivery team responds once a day or not at all and the shipment has still not been picked. Worst experience I have ever had.
Dec. 12, 2025
Absolutely terrible experience with Delhivery. There is no way to speak to a real human agent. For the past week, there have been zero pickups, yet every day the system shows a false update saying “shipper not available” even though we are present at our location with shipments ready. Customer support is completely useless, offering only copy-paste replies without actually resolving the issue. The web dashboard is in a broken state — pickup requests don’t display properly, making it impossible to manage shipments. There is no escalation mechanism, no accountability, and no option to contact a supervisor or manager. For a company of this scale, this level of service is shocking and unacceptable.
Nov. 22, 2025
worst app with no proper integration
Thanks for speaking with us earlier! We are glad we could help clarify the setup process. Just to recap for your future reference: COD needs to be enabled directly in your Shopify Admin (under Settings > Payments > Manual Payment Methods) before it becomes visible at checkout. Once that is switched on, Delhivery One will automatically detect COD orders. If you have any other questions regarding our services, you can raise a support ticket from Delhivery One.
Nov. 4, 2025
Platform is good and the rates are good. Moved onto this from Shiprocket as there were many issues there but now we are starting to face the same issues here. Our customers are receiving different products from what we sent, There are different products coming in RTO. There seems to be some scam going on within the sorting team in their Hub and we the brand are facing customer abuse and tarnishing our name because of this. Only option is to raise tickets as AM who is assigned never picks up the call and is busy all the time.
Oct. 29, 2025
Worst app and worst service! shipment status is not changing to "Ready for Pickup" no matter how many times we click "Add to Pickup". This isn’t the first time we’ve faced this issue. No response to the tickets, and there is no real person to talk to.
We’re sorry for the inconvenience caused. Our team has reached out and requested you to connect with us so we can check this live and get it resolved right away. We completely understand how important timely pickup updates are, and we’re here to make sure everything is working smoothly again.
Sept. 22, 2025
There is absolutely no way to talk to a real agent at Delhivery. For the past one week, there have been no pickups at all, yet every day we receive a false update saying “shipper not available” when we are very much at our location with shipments ready. Their customer support only gives copy-paste responses without solving the actual problem. The web app is in a terrible state pickup requests don’t even show properly in the dashboard. No proper escalation, no accountability, and no way to directly connect with an agent or manager. For a company of this scale, this level of service is unacceptable.
We’re really sorry for the experience you had and understand how frustrating that must have been. Our team has been making continuous improvements to the pickup and support process. If you ever face any issue again, please raise a support ticket directly from your Delhivery One dashboard — it immediately reaches the concerned team for quick resolution.
Sept. 5, 2025
I had a terrible experience with Delhivery. They deducted the payment right after I created a pickup request, but never came to collect the parcel. and this happened multiple times. This is completely unfair and feels like a money-grabbing practice. Highly untrustworthy service.
Sept. 4, 2025
The worst app ever. They don't even have a proper customer support. if you want to raise a ticket, it'll not raise that way they dont have anything to resolve. I dont want to give even one star rating. This is the worst ever
Using app
17 days
Total reviews
1
Average rating
1.0
We noticed your review from a while back and are sorry to hear about your experience. We’ve since made improvements to our support system and would love the chance to assist you if you’re still facing any issues. You can raise a support ticket from Delhivery One for immediate assistance.
Aug. 29, 2025
This is for Leadership Team. We run thebakingtools.com and the past 72 hours in Amravati have damaged our brand—we’re now fielding constant customer calls about delayed parcels because pickups didn’t happen, staff said “no vehicle—self-drop”, and parcels can sit 2–3 days. Between 26–29 Aug 2025 we even cancelled ~200 orders to avoid further disappointment. There’s no fixed pickup window (11:00 AM–8:30 PM), a Hub vs Center blame loop, and no after-hours accountability. All POC are enjoyng holidays with not a single call or email to local office. This is for specially my POC Akash Nishad, Nikita Priyambada & Gauri Ganesh.
We sincerely apologize for the inconvenience caused during 26–29 Aug 2025. We understand the impact this had on your business and customers. We are taking continous steps to improve our pickup scheduling, staff accountability, and customer communication to ensure such issues don’t happen. Thank you for bringing this to our attention and helping us improve.
Aug. 20, 2025
3rd service provide delhivery our parcel is still not receive to our customer and we create ticket but still not resolve my issue and our delhivery manager saying we cant help you so why delhivery assign dedicate manager when she dont help me i Recommend dont use delhivery courier service.
We came across your review from a while ago and sincerely apologize for the issues you faced with your parcel and our support. We are continously working on improving ticket resolution and manager accountability to prevent such situations. If you’re still experiencing any problems or would like assistance, you can raise a support ticket from Delhivery One, we’d be happy to help.
July 30, 2025
We want to share our experience with Delhivery’s pickup service, which has been quite frustrating. Although we were available throughout the scheduled day, no one from the Delhivery team contacted us or came to collect the item. We even have CCTV footage confirming that no pickup attempt was made. Delhivery’s FE reportedly attempted the pickup yesterday and marked the seller as unavailable, with geofence-verified remarks, leading to the cancellation of the pickup. However, this was not true since we were present all day and received no calls or visits. Marking the pickup as "Seller not available" without any actual contact or presence is unacceptable. We believe this situation needs to be reviewed seriously to avoid such inaccurate cancellations in the future. We hope Delhivery improves its communication and verification processes based on our experience.
We came across your review from some time ago and sincerely apologize for the frustration caused by the pickup issues. We understand how disruptive this was and take your feedback seriously. We are continously improving our pickup verification processes and communication protocols to prevent inaccurate cancellations and ensure timely collection. We truly appreciate you sharing your experience, as it helps us enhance our service for all customers. If you’re still facing any concerns, please raise a support ticket from Delhivery One and we’ll be happy to assist.
July 27, 2025
Full worst experience I had with this ...no quick response..4 times I scheduled for pickup finally they dint pick and no one called regarding the issue...in support team no one available on call...return orders also they don't deliver better not to choose ... very worst...it's not eligible for single star also...
July 21, 2025
Continously receiving message pickup is cancelled as shipment was not ready. Not able to understand why you guys are rescheduling the pickup again and again as pickup was ready from 14th July (date on which i placed pickup). Need proper solution for this as i have heard lot about Delhivery so expecting quicker and faster solution.
We noticed your review from a while back and sincerely apologize for the repeated pickup issues you experienced. We understand how frustrating this must have been and regret the inconvenience caused. We are continously working on improving our pickup scheduling and communication to prevent such delays. We appreciate your feedback, as it helps us enhance our service. If you’re still facing any concerns, you can raise a support ticket from Delhivery One so we can assist you directly.
July 21, 2025
They have the pathetic most support, none of their support numbers work. No control over ground team. Ground pickup and delivery teams are filled with most ever non sense people, they do not even attempt the pickups and deliverys, and keep updating with fake status, marking either seller/shipment not available, or buyer wanted reschedule. Highly dissatisfied. Not at all recommended.
Thank you for taking the time to share this feedback. We understand how frustrating this experience must have been, and we’re sorry for the inconvenience caused earlier. Although this review is from some time ago, we still wanted to respond because your concerns were valid. Our team has worked on strengthening coordination with the ground operations team and improving the accuracy of status updates, so experiences like this don’t repeat. We truly appreciate your patience and the opportunity to make things right. If you ever need assistance again, we’re here to help and ensure you have a much smoother experience moving forward.
July 19, 2025
This portal’s service is so terrible that Shopify doesn’t even integrate properly, and their support system is even worse. They never reply on time and don’t provide any solutions either — they just waste time. On top of that, they don’t even refund the wallet money. Their support system is the worst. If there was an option to give 0 stars, I would definitely give that.
Thank you for sharing your feedback, and we’re sorry for the experience you had at the time. We realize this review is from a while ago, but we still wanted to reach out because your concerns matter to us. We are taking continous efforts to improve our services and we hope these updates make a meaningful difference. We appreciate your honesty and hope we get the chance to provide you a much better experience going forward.
July 8, 2025
0 Rating Third Class Service its more than 1 month complete but one of my RTO parcel is not delivered and one guy name with [email protected] is completely useless fellow who always asking for respect without doing any works and thretened to block account ek number ka kamchor and duducted money without any reason and wallet show nothing about that diduction and also invoice send at hald month show partially paid but my account is prepaid how could be possible seriously this is totally fraud company
We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services and have shared your feedback with the relevant teams.
June 27, 2025
I have had the worst experience ever with Delhivery. They have charged me for pickups but never actually do the pickups at all. They keep canceling them. Rescheduling them from our end only adds to further delays. No support provided. there is no email id or customer care number to reach out to. Now i want to close my account but they are not giving me wallet refund back to my bank account and have been delaying since 1 month now. I have tried raising support tickets but no use. My money is gone. They are cheating us of our money. I never recommend Delhivery to anyone. They are a fraud. Do not even deserve 1 star
We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services and have shared your feedback with the relevant teams.