Delhivery ‑ Logistics Platform
Delhivery - Shopify App for D2C and eCommerce Logistics
Rating
2.9
feedback
40
chart
#448
All reviews
Rating Breakdown
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June 27, 2024
How to dispatch customer order from Shopify through Delhivery Im not able to create forward order...Once I select channel and choose shopify, the Integrate in one click goes to "https://apps.shopify.com/delhivery-2" and then we open it and it goes to "https://one.delhivery.com/". Even after the store is connected and clicked on "Continue to sync orders", I Cant see my order to dispatch.
May 22, 2024
Single star is also high rated for this crap application. I synced my shopify website for the first time and recharged my account with Rs. 1000. I had 2 pending orders which got synced on the delhivery dashboard and they were showing as pending orders only. Once I packed the orders, I pressed the fulfill button for both the orders on shopify orders page. Both the orders disappeared from the Delhivery dashboard immediately. I could not find those orders anywhere on the Delhivery app. I waited till next day hoping that someone would come to pick the orders but nothing happened. I tried contacting the customer care but to my surprise, THERE IS NO CUSTOMER CARE PHONE NUMBER, CHAT or EMAIL through which we can reach out to Delhivery. There CEO Sahil Barua is living in his cocoon. All a customer can do is raise a ticket and wait for someone to reply back. They replied me back with a youtube link on how to connect Shopify and Delhivery which was not my issue as both the applications were already connected but the connection was still not working. At last, I called my local courier service provider who charged me less than what Delhivery was supposed to charge me. He gave me DTDC tracking which I put in the order details and it instantly generated a DTDC link which can be shared with the customer. PLEASE DONT INTEGRATE WITH DELHIVERY. THEY HAVE THE WORST CUSTOMER SERVICE ON THIS PLANET. PERIOD.
We sincerely apologize for your disappointing experience with our services. As discussed, if a Shopify order is fetched in Delhivery One but is mark as fulfilled from other platform, the order state on One is changed to 3rd party state. We have shared your feedback with our team and shall work towards further improving our services.
April 26, 2024
Pathetic customer service experience and high charges, also no call support, I do not recommend this app go with Shiprocket or Nimbuspost they are much better in customer service and everything
April 22, 2024
My Experience is very poor with Delhivery in terms of linking with Shopify. I am still not able to link for the last two weeks despite creating two tickets. Very disappointed
We are so sorry this was your experience while trying to integrate our app. Our team has identified the issue and have fixed it. Your Shopify is successfully connected to Delhivery One. We shall continue to improve our services to get a better rating the next time
April 22, 2024
It does not integrates properly. Orders are showing on Shopify store but none of them are automatically scheduling pickup. An error displays which says "Fill missing/invalid order details to generate AWB Number"
We are sorry you had challenges in navigating our application. As we discussed, the mentioned error usually shows up when mandatory order details are missing. In case you still face an issue, you can raise a support ticket with us via One and we shall happily assist you.
April 14, 2024
Couldn't connect to website and no support from team
We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services. Currently, we can see your Shopify channel is connect to Delhivery One. If there are still any issues, please raise a support ticket on One and we shall be happy to assist.
April 8, 2024
Pathetic service by delhivery. Pick ups are not done in time almost waited for 3 days for the pickup and not a single attempt or call was given by delhivery
March 14, 2024
Fraud done, content of parcel stolen and complete mental harassment by them.
Feb. 9, 2024
Bahut hi bekaar hai ....mere hajaro rs kaat liye weight mismatch bata k ...customer service bhi nahi di ...koi btata bhi nhi hai kyu kaate pese....1kg weight k 3kg weight laga k charge kaat rahe hain ....kisi bhi claim ticket ka koi proper reply ...call support bhi available nhi h.... Worst delivery app...worst delivery app.....Lootere
Jan. 15, 2024
Channel integration - Unable to fetch order, Two Tickets are raised with ID 70881091 and 71076257 But no Response or any Solution provided. Customer Support is very poor.
Jan. 3, 2024
The support team is pathetic. They reply to a critical query after 3-4 days!
Oct. 20, 2023
Worst Channel Integration with absolutely no support. The team was just not able to identify why our channel integration was not working. After months of follow ups and constantly raising tickets they identified the issue. After that too the integration doesnt work. No proper responses are given to tickets raised - just copy paste responses - the feature is still not working. The old CL Panel was so much better. If you cannot run the new feature properly, just revert to the old system.
Aug. 30, 2023
Its costly than other local delivery partner , even compare with quick shift and ship rocket .. I don't recommend this platform
Dear Zari Fly Team, Thank you for sharing your candid feedback. We assure you that our prices are competitive and fairly calculated. We have also recently introduced 50% discount on heavy pricing. Please reach out to our team for us to assist you directly for this. Regards, Team Delhivery One
Aug. 5, 2023
Worst support. Inspite og my one hundred plus emails no one from company called up and continued sending cut & paste answers. Avoid Delhivery Couriers.
Dear Prokare team, We are alarmed to hear this and truly don't want this to be the experience that you have. We have taken cognizance of your issue and resolved it. For any other queries, please raise a ticket from Delhivery One and our team will reach out to you within a 2 hour TAT. Regards, Team Delhivery One
July 3, 2023
Worst support , its quite months but still unable to make it work every time "channel only exists" even in one click installations . i don't know how there mapping works .
Dear Sans Classic Parts Team, We are sincerely sorry to hear this and truly don't want this to be the experience you have with us. Our customer service team will reach out to you on priority and resolve this issue. We request you to please raise a ticket and we will help you with this rightaway. Regards, Team Delhivery One