Delhivery ‑ Logistics Platform
Delhivery - Shopify App for D2C and eCommerce Logistics
Rating
2.9
feedback
40
chart
#448
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Rating Breakdown
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June 20, 2024
Got A Good Support From Delhivery time.
Dear Team ITN Store, we really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our services helpful.
June 1, 2024
Positive: - Delivery One fulfills my requirements and is easy to use. - Creating shipments takes just 30 seconds, and notifications are sent via WhatsApp and SMS to buyers. - The Android and iOS apps allow buyers to track their shipments and request support for changes in mobile numbers and addresses within the city. - Customer support is quick to address queries and provide assistance. Improvement Suggestions: - Integration of a pin code checker on Shopify product pages, along with expected delivery dates and a trust shield for sellers, would enhance transparency and trust. - Merging Delhivery One B2C and B2B accounts respectively could streamline operations and improve user experience. Negative: - Delhivery B2B support is lacking, and merchant/customer support is poor. - Lack of tracking information sent to recipients, and the cost of NDR WhatsApp notifications is higher than the market rate. - NDR verification via IVR should be stopped due to recipients flagging numbers as spam, resulting in RTO instead of successful delivery. - Delhivery High-Risk RTO buyer feature is not functioning properly. Overall, while there are areas for improvement, I am currently satisfied with Delivery One for Shopify and would recommend it.
We really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our application helpful. And it was an insightful discussion with you. We thankyou for taking out time to discuss the improvements and we shall definitely work on the feedback shared.
May 11, 2024
Superb
We are happy to know you liked our application and we appreciate you taking the time to leave us a 5-star review. Thankyou!
April 22, 2024
We really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our application helpful.
April 8, 2024
We really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our application helpful.
Feb. 11, 2024
Very cost effective and reliable compared to ship rocket and other services
Dec. 28, 2023
Delhivery has transformed our Shopify store with its seamless integration and effortless bulk order processing. The team is responsive and ensures a smooth integration process, while the ground support is impeccable. Their commitment to accuracy and reliability makes Delhivery a must-have for any business serious about streamlining logistics on Shopify! "Strongly recommend!"
Dec. 20, 2023
integration was good,we process our order through unicommerce only.orders automatically sync.easy to use .bulk order processing with just single click.
Nov. 8, 2023
Great app to ship our products & easy UI & UX. All in 1 Dashboard. Best rates & fantastic support with early solutions. I strongly recommend the app for your shipping partner.
Aug. 1, 2023
There was some integration problem Initially, which was due to two account we were operating. One is for surface and the other one is for Express shipment with the same email ID login. Delhivery customer care was not able to make it out, but integration team has done commendable job. Even they have clubbed our both Id and integrated shopify also. Representative from their team Ms. Maitreyee worked for two days and completed her task late evening and sorted out all our issue. updating to 5 star for their seriousness to understand the problem and give solution to customer. God bless. Stay safe.
Dear Menthodex Team, Thank you for your kind words! We were glad to support you an wish you continued success for your growth. Regards, Team Delhivery One
May 25, 2023
Orders are not syncing initially. But after 15 min it shows the orders in panel. So there is no problem. Just have to wait some time.
April 24, 2023
orders were not getting synced but after that there team helped and now its getting synced.
Dear AMAZG, It's so good to hear this! Thank you for shipping with us and sharing your feedback with us. Regards, Team Delhivery One