Delhivery ‑ Logistics Platform
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Tech needs to be upgraded, Also Delhivery seller support is not supportive at all, No co-ordination. It is impossible to get in touch with them. FAKE NDR's are high.
Thanks for taking the time to rate us. We noticed you left a 2-star rating without a review, so we aren't quite sure where we missed the mark. We aim for a 5-star experience for every client, and we would love to know what went wrong so we can fix it for you. Could you please drop a quick email to [email protected]? We are eager to hear your feedback and resolve whatever issue you faced.
Even after multiple complaints, I am unable to integrate Delhivery with my online store because the API calls are not yielding the desired results. This is impacting my store sales. Best regards, IP4U
A 2 star experience is not what we expect for our clients. We'd like to apologize for your experience and we are sorry we didn't meet your expectations.
Poor app - Shopify orders doesn't sync no matter how long you wait. No customer support - they don't have a voice support. Dead end ticket - I created a ticket for the same issue, it's been days and haven't received any update on the same. Though they self claim that the ticket response time is 3 hours - they forgot to mention as per which planet!
Dear Team IndiArtisan, we would like to apologize for the delayed response from our end. We have shared the feedback with our respective teams to work towards improving our services. As we mentioned in the support ticket, if a Shopify order is fetched in Delhivery One but is fulfilled from other platform, the order state on One is changed to 3rd party state.
Tons of issues: There is no mobile app as of now. You also don't get status updates email. They don’t have any Promise app to let customers an estimated delivery date on product page. Have shipped few items via them, and delivery has been late by almost 4 days minimum in most, which leads to poor customer experience.
Dear Team Maags Design, we appreciate your feedback and would like to apologize for the experience you had while using our services. We will utilize your experience with us within our customer satisfaction process to further improve our shortcomings. As discussed, order status is auto-synced from Delhivery One to Shopify and we shall keep you updated about the rest features as and when they are released.
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