Sai Creations Watches review for Delhivery ‑ Logistics Platform
July 30, 2025
We want to share our experience with Delhivery’s pickup service, which has been quite frustrating. Although we were available throughout the scheduled day, no one from the Delhivery team contacted us or came to collect the item. We even have CCTV footage confirming that no pickup attempt was made. Delhivery’s FE reportedly attempted the pickup yesterday and marked the seller as unavailable, with geofence-verified remarks, leading to the cancellation of the pickup. However, this was not true since we were present all day and received no calls or visits. Marking the pickup as "Seller not available" without any actual contact or presence is unacceptable. We believe this situation needs to be reviewed seriously to avoid such inaccurate cancellations in the future. We hope Delhivery improves its communication and verification processes based on our experience.
We came across your review from some time ago and sincerely apologize for the frustration caused by the pickup issues. We understand how disruptive this was and take your feedback seriously. We are continously improving our pickup verification processes and communication protocols to prevent inaccurate cancellations and ensure timely collection. We truly appreciate you sharing your experience, as it helps us enhance our service for all customers. If you’re still facing any concerns, please raise a support ticket from Delhivery One and we’ll be happy to assist.
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