iylasilk review for Delhivery ‑ Logistics Platform
Sept. 22, 2025
There is absolutely no way to talk to a real agent at Delhivery. For the past one week, there have been no pickups at all, yet every day we receive a false update saying “shipper not available” when we are very much at our location with shipments ready. Their customer support only gives copy-paste responses without solving the actual problem. The web app is in a terrible state pickup requests don’t even show properly in the dashboard. No proper escalation, no accountability, and no way to directly connect with an agent or manager. For a company of this scale, this level of service is unacceptable.
We’re really sorry for the experience you had and understand how frustrating that must have been. Our team has been making continuous improvements to the pickup and support process. If you ever face any issue again, please raise a support ticket directly from your Delhivery One dashboard — it immediately reaches the concerned team for quick resolution.
Delhivery - Shopify App for D2C and eCommerce Logistics