freakysera review for Delhivery ‑ Logistics Platform

INSTAL THIS APP ONLY AFTER READING THIS REVIEW I am writing this review after using this app for more than a year, and I can confidently say that while the app itself may not always appear to have major technical issues, the overall service experience is absolutely the worst I have ever experienced. Pickup is a complete nightmare. The courier person never arrives during the scheduled slot. Instead, you repeatedly receive false updates claiming “we tried calling you but you were not reachable,” when in reality no call attempt is ever made. This has happened consistently, not once or twice. There is also a serious technical and system-related issue with the pickup process. You schedule a pickup through the app and assume everything is properly registered. Later, when you contact or meet the pickup agent, you may discover that the agent does not even have the AWB or pickup request showing on their end. As a result, they simply do not come to collect the shipment. You often realise this only after waiting two or three days for the scheduled pickup. At that point, there is no proper resolution—you are forced to create a completely new pickup request and start the process all over again. For an e-commerce business, wasting several days because a pickup request is not properly reflected in the courier agent's system is extremely damaging. What makes it worse is that the pickup location is a well-known warehouse address, and they have successfully picked up from the same location multiple times in the past. So the excuse of not being able to locate or contact us simply does not hold. Their warehouse operations are even more frustrating. If you visit in person, you are met with endless excuses like “shipment not manifested,” “system error,” or “we can’t find it in our system.” There always seems to be a new reason to avoid doing the actual job. In one instance, a parcel was kept in their warehouse for more than a week without even initiating shipment. This kind of delay is unacceptable for any business relying on timely deliveries. I have also used their service with Meesho, and the experience there was equally disappointing. Their agents are completely unresponsive when picking up return orders. Multiple times, fake products were accepted from fake customers without proper verification. As a result, I had to raise repeated claims, which ultimately led to the loss of my Meesho seller account. This is a serious failure in handling returns and protecting sellers. I am writing this after multiple back-and-forth trips to their warehouse just to get my last order shipped. This level of inefficiency, poor coordination, technical failure and lack of accountability is shocking. If you are a startup or an established e-commerce business, using this service can cost you your customers and your credibility. This is not just about inconvenience—it directly impacts your business reputation and your ability to fulfil orders on time. I strongly DO NOT recommend this courier service. Please stay away and choose responsible courier providers in India if you want to provide your customers with a reliable delivery experience. I have now moved away from this provider even though I still have balance left in my account. I am willing to lose that money rather than risk losing my customers and my business.