Conway+Banks Hockey Co. review for Flexport ‑ Logistics for All

Jan. 11, 2024

Stay away. I was migrated from Shopify Fulfillment Network (SFN) after they were bought out by Flexport. - Prices are higher than competitors by 2-3x - Their network is just that, they are a network, with NO control over processes/employees - I was migrated over without a single orientation, onboarding session, forget live onboarding, not even a recorded webinar was sent over to help me navigate their system/processes. - Customer support is poor. No phone support or even chat support. - Tickets have taken days/weeks to resolve. Not hours. - Customer returns are disposed of without any proof/accountability Choose a different 3PL and save your time + business.