All reviews

Rating Breakdown

  • 5
    90% (171 ratings)
  • 4
    5% (10 ratings)
  • 3
    2% (4 ratings)
  • 2
    1% (1 ratings)
  • 1
    2% (3 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 18, 2023

Niel was patient with me and guided me through the process to set up the app exactly how we need to use it in our company. Appreciate the clear and quick communication and can recommend this app and team to everyone!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app and the support from Niel. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗

5 / 5 Share

Aug. 9, 2023

this app is easy to use, user friendly to the customer on my website and looks very minimal and modern on my website. also, great support team. they answer fast and solve issues immediately

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for posting your positive review. We value your time and always strive to provide fast and efficient service. We are so pleased to hear our support was provided in a timely manner. Hope for nothing but your business’s growth 🔥🚀

5 / 5 Share

Aug. 6, 2023

The app is suitable for F&B delivery and pickup and the app developer is very helpful whenever I encountered issues that need to be improved. Hope they can do room bookings as well in near future.

Using app

12 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks a bunch! We're super happy with this amazing review. It motivates us to keep it up and serve you better.😍 If you need anything at all, just let us know 🥰🥰🥰 All the best, Joyce

5 / 5 Share

July 17, 2023

Only just signed up with these guys and needed some support and I got a response within less than a minute, really good support!

Using app

5 days

Total reviews

5

Average rating

4.2

Developer Reply

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your experience with our app and service support. Have a wonderful day!

5 / 5 Share

June 20, 2023

とても良いアプリです。他には無い機能があり、日本人向けのビジネスに役立ちます。長年使っております。価格が安いアプリですが、サポートセンターは親切でトラブルを解決してくれます。ショッピファイはその自由度から、エラーが起きやすいプラットフォームだと思います。だからこそ、親切なサポートセンターであることはアプリを使う上での必要条件だと思います。

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

貴重なお時間を割いてレビューをご投稿いただきまして誠にありがとうございます。 🥰 🥰🥰 ユーザーとしてご利用いただき大変光栄です。今後ともアプリをお楽しみいただければ幸いです。 私たちはできる限りのお手伝いをさせていただきます。いつでもご対応いたします。 5つ星本当にありがとうございます! 🌟

5 / 5 Share

May 12, 2023

Top notch customer service, especially from Anna. Will definitely recommend to others who require customers to specify delivery and timing for their cart out!

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate you sharing the experience you've had with our DingDoong: Delivery + Pickup app. 🌟🌟🌟 We love how your store looks with the lovely calendar too.🍻 If you need anything at all, just let us know 🥰🥰🥰

5 / 5 Share

May 10, 2023

Great App and great people! They care our business and needs like their own. As my theme is a tough one, their 3 people Omega, Andy and Anna spported us, all are very caring. Especially Anna, who is the tech support, was so helpful and made my day! The features of their App is the best and meet all of our local delivery/pick-up needs. Really appreciate their help.

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

We highly appreciate you taking the time to post a review here. 🥰 🥰🥰 It's a pleasure to have you as a user, and hope you keep enjoying the app. We are always happy to help in any way we can, and we are available anytime. Thanks so much for 5-stars! 🌟

5 / 5 Share

May 5, 2023

Great app, it boosts the UX of our website. Support is also quick and very friendly. Big thanks to Anna for her assistance in solving the problem.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so thankful for customers like you, and we greatly appreciate you using our app 🥰 If you need further assistance along the way, please don't hesitate to let us know. Here at Omega, keeping our customers happy is our number one priority. 🍻

5 / 5 Share

April 27, 2023

super helpful, fantastic team , looking forward to use more this app xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thanks! It makes our day to hear that we were able to provide you with 5-star service. We’ll make sure the entire team at Omega receives your feedback – they’ll be thrilled to hear your kind words.

5 / 5 Share

April 14, 2023

The app works well and with a little help we now have it as perfect as it could be for our purpose. Thanks a lot to Diego for the great support and proactive help.

Using app

2 days

Total reviews

2

Average rating

5.0

Developer Reply

We are amazed by your kind words.😍 We appreciate the time you took to write such a wonderful review! ✨🔥🚀 If you need anything at all, just let us know 🍻🍻🍻

5 / 5 Share

April 7, 2023

We've been searching for a Delivery & Pickup app that allows us to set special rules for some of our products, set delivery cut-off times, and disable certain delivery dates. DingDoong is the only app we saw that suits all our requirements. We also contacted them for help in updating our Order Confirmation email and Order Status page to reflect our customer's chosen delivery date. Anna was so quick to assist us and is very knowledgeable. Highly recommend this app! Thanks again, team!

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗

5 / 5 Share

April 5, 2023

I must say would recommend this app. Great customer service and quick help with any trouble shooting.

Using app

Over 2 years

Total reviews

3

Average rating

3.7

Developer Reply

Hi, your comments have been shared with our entire team at Omega. When we hear from happy customers like you, we spread positivity around! Hope to serve you again soon.

5 / 5 Share

April 3, 2023

I'm just starting to use the app, but I already like that there is a very responsive team here and they help me set up the widget very cool. Thank you very much! There is also a very wide functionality here :)

Using app

29 days

Total reviews

6

Average rating

5.0

Developer Reply

It’s great to hear that you had a positive experience with Omega’s Dingdoong app. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.

5 / 5 Share

March 30, 2023

I recently had the pleasure of experiencing excellent customer. From the moment I reached out to them with my concerns, their team was attentive, professional, and went above and beyond to help me solve all of my problems.

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

We highly appreciate you taking the time to post a review here. 🥰 🥰🥰 It's a pleasure to have you as a user, and hope you keep enjoying the app. We are always happy to help in any way we can, and we are available anytime. Thanks so much for the 5 stars! 🌟

5 / 5 Share

March 28, 2023

Does just what it says and GREAT customer service. Helped me through all my setup issues quickly. Very friendly, too. Thanks Tracy!

Using app

8 days

Total reviews

2

Average rating

4.0

Developer Reply

Thanks so much for sharing your feedback about our service and product. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Tracy receives the recognition they deserve. Thank you again, have a great day!

5 / 5 Share

March 16, 2023

Incredible customer service all around, Great value couldn't be happier with the product, highly recommend.

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks a ton for taking some of your time to share these great comments! 🥰🥰🥰Feel free to reach out any time if you have any questions or if we can help along the way. Your review is very much appreciated! 🙌

5 / 5 Share

March 15, 2023

Great app, and wonderful service. I needed an app that has options to customise and this team has been very easy to work with.

Using app

15 days

Total reviews

1

Average rating

5.0

Developer Reply

Your review has been shared with our entire team at Omega. When we hear from happy customers like you, we spread positivity around! Thank you so much for your time to leave these kind words!

5 / 5 Share

March 14, 2023

This app has a bit of a learning curve if you are not familiar with API's and such, however the support staff and developers at the help desk are amazing! They were very patient with me and troubleshooted the issues I was having until I got it resolved. Highly recommend this app! Great for local deliveries and pick up locations.

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

We appreciate you sharing the experience you've had with our Dingdoong app. 🌟🌟🌟 We love how your store looks with the lovely calendar too.🍻 If you need anything at all, just let us know 🥰🥰🥰

5 / 5 Share

Feb. 23, 2023

A very helpful & useful app for all Shopify owners - a must download for owners who are looking to do scheduled delivery/pickup. App was easy to install & many ways to customise to widget too without any additional charge. Best of all - the developers & DingDoong team (big shoutout to Tracy <3) for being so prompt, nice & patient and more importantly so helpful & efficient to solve an issue which I caused. Am really very grateful & it works perfectly, am immediately on their annual plan with no regrets. Thank you once again Tracy & team behind DingDoong for your hard work!

Store

TOKI

Using app

1 day

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your time to leave this review. We appreciate the chance to support our customers with excellent experiences so your feedback is such a great motivation for us to provide outstanding services!

5 / 5 Share

Feb. 22, 2023

Joyce was great in helping us get setup correctly with lots of good advice. Looking forward to utilizing the service.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Hearing the positive feedback from you made my day 💙💚💛🧡 Hope for nothing but your business’s growth 🔥🚀