All reviews

Rating Breakdown

  • 5
    83% (35 ratings)
  • 4
    2% (1 ratings)
  • 3
    7% (3 ratings)
  • 2
    2% (1 ratings)
  • 1
    5% (2 ratings)
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1 / 5 Share

Feb. 27, 2025

Absolutely terrible - they got rid of POS support without notice despite it still being listed as a feature in their professional plan and to top it off they've been charging me $50 USD per month because that's the price that was listed when i signed up however at some point it was reduced to $30 per month and they didn't change my billing so they have over charged me by $20 a month. UPDATE Feb 27th 2025: The developers PREVIOUS public response which has now been deleted said they would refund me the overages I was charged as they changed their plans "a few years ago". After posting their response they immediately sent me an e-mail where they offered me 2 months refunded in return for removing my review. I said absolutely not as they publicly said they'd review and refund the overages i was charged which is somewhere between $480 and $720 USD - not to mention I haven't been able to properly use the app for my purposes since early-mid January. Without actually coming to an agreement they sent me a refund of 3 months - January, February and March 2025 (Total approx $150 USD), however the issue is that for at least two and a half of those months that they refunded for I haven't even been able to use the app the way I need to so those shouldn't have even been a question as we have support tickets going back to mid January to show this... So this is not a kind gesture this is giving me money back for a product that doesn't work for what I use it for after removing a support for a feature I depended on with zero notice. They have also stated they said they keep no records of when their plans change pricing but that they definitely contacted me to let me know of the change, an e-mail that I can not locate despite my efforts and they have not been able to produce proof of. I can only assume that they either lied as they didn't actually notify existing clients because thet didn't want to be paid less OR they realized how much they would be inclined to refund if they produce proof of an actual concrete change date. I imagine there are others in the same situation and I hope they speak up as this Developer is a dishonest, and is using the app billing policy as a scape goat despite the fact that it is intended to protect long term users not be a detriment to them. They have gaslit me, at points saying the feature still works, tried to provide a "refund" without actually coming to any form of settlement or agreement overall this experience after being a paying customer for over 3 years has been awful. If you are shopping around for apps I strongly recommend looking elsewhere.

Using app

Over 3 years

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for sharing your feedback. We sincerely apologize for any inconvenience you’ve experienced. You were on one of our legacy plans, which no longer aligns with our current offerings. We regret any confusion this may have caused regarding its features or pricing. As a gesture of goodwill, we have processed a refund for three full months, as you were actively using the app with the POS feature working until the end of last year. Regarding your review, we respect your right to share your experience. However, we want to clarify that the refund was issued based on your usage and circumstances, not in exchange for review removal. You are free to leave the review if you believe it accurately reflects your experience. If you have any further questions, please let us know.

1 / 5 Share

Nov. 13, 2017

This app basically doesn't work. I have had to remove it. 1. We don't deliver on weekends. The date picker allows you to specify 2 days ahead, with a cut off of 1pm, but it doesn't factor in weekends. So on Saturday, customers can still pick Monday for delivery which is impossible for us to facilitate. 2. The 'compulsory' option does not always work. It fails 25% of the time. 3. You cannot search the orders by date in the normal shopify order page. This is a problem for printing, and for managing the bespoke aspects of our product. All you can do is export a csv from the streamthing order page. This is fine for arranging shipping, but not anything else. The benefit of the app is being able to see what orders are coming up (eg. a large number for xmas). However, there isn't sufficient functionality to do anything with that information. This app would be great if the following of things happened: the dates were added as tags to the orders, the date selection took into account weekends, and the compulsory option actually was compulsory.

Using app

7 months

Total reviews

11

Average rating

3.5