Zapiet ‑ Rates by Distance
Local delivery rates based on distance radius from your stores
Rating
4.9
feedback
79
chart
#1,189
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
5%
-
Less than a month
20%
-
Less than a year
29%
-
More than a year
44%
Reviews Summary
The Shopify App has received overwhelmingly positive reviews from users, with many praising the exceptional customer support provided by the team. Users highlighted the prompt, patient, and skilled assistance they received from support representatives like Srivastav, Betty, Jeanette, Lui, and Jessica. The support team was commended for going above and beyond to resolve issues, provide clear guidance, and offer quick solutions. Customers appreciated the ease of use of the app, especially in combination with other Zapiet apps, and the ability to customize delivery rates based on distance. However, there were a few negative reviews mentioning bugs and issues with customer service responsiveness.
Highlights
Review RSS Feed
All reviews
Feb. 8, 2026
Hi Liv, Thank you very much for taking the time to leave a 5 star review for our Zapiet - Rates by Distance app, it's much appreciated! If you have any questions or need any assistance, please do not hesitate to send a message. Warm regards, Jessica
Feb. 5, 2026
went abive and beyond to help me with the final outcome. my shop and cart all integrates nicely and does what I need it to do. Thank you so much!
Thank you so much for the wonderful 5-star review! I’m really glad to hear that everything is now working smoothly and that your shop and cart are fully integrated to meet your needs. It means a lot to know the support made a positive difference. If you ever need anything further, I’m always here and happy to help. Srivastav
Jan. 2, 2026
Amazing service by Srivastav! As always Rates by Distance is prompt, patient, and skilled in resolving any issues (the Issue was on our end, not the app). Thank you again!
Thank you so much for the wonderful review! I really appreciate your kind words and I’m glad I could help get everything sorted, even when the issue was on your end. It’s always a pleasure supporting you, and I’m happy to hear Rates by Distance continues to work well for you. If you ever need anything again, I’m always here to help. Srivastav
Dec. 30, 2025
As always, Rates by Distance is prompt, patient, and thorough in resolving any issues that may come up. I had Srivastav as tech support and couldn't be more pleased with his expertise and delivery! Thanks again!
Thank you so much for the wonderful review! I’m really glad to hear that your experience with Rates by Distance continues to be smooth and reliable, and I truly appreciate your kind words about the support provided. It was a pleasure helping you, and I’m happy we could resolve everything together. If you ever need anything at all, I’m always here and happy to assist. Thanks again for your continued trust and support! Srivastav
Dec. 15, 2025
Great functionality and amazing support by Betty!
Using app
Over 4 years
Total reviews
2
Average rating
5.0
Hi Steven! Thank you for taking the time to share your review! I’m glad I could assist you with the app today. Please don’t hesitate to reach out if you need any further help. Best regards Betty
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