Zapiet ‑ Rates by Distance
Zapiet - Rates by Distance
Rating
4.8
feedback
75
chart
#1,077
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
4%
-
Less than a month
21%
-
Less than a year
31%
-
More than a year
41%
Reviews Summary
The reviews for the Zapiet app are overwhelmingly positive, highlighting the exceptional customer support provided by the team. Users appreciate the prompt and helpful assistance they receive, with specific mentions of team members like Rutvik, Betty, Jessica, Sandy, Jeanette, and others who went above and beyond to resolve issues. The app itself is praised for its functionality, ease of use, and effectiveness in enabling features like local delivery and setting up shipping rates based on distance. However, there are a few negative reviews mentioning bugs and challenges with initial setup, as well as issues with customer support responsiveness in some cases.
Highlights
Review RSS Feed
All reviews
Dec. 10, 2025
Jeanette has been a huge help throughout the Zapiet configuration process - don't know where we would be without her help!
Dec. 8, 2025
Lui is amazing! He went above and beyond even helping with other items on Shopify. The service is top notch and the wait time is minimal. I cannot find a single application that has stellar customer service like this! Every time I log on, I get help. Thank you so much!! A customer for life!
Ann, thank you from the bottom of my heart for your amazing review of Rates by Distance. I really appreciate your kindness and trust. I am delighted to know the app is helping you and I am always happy to assist you with anything you need. Lui
Dec. 7, 2025
Very helpful backend support.
Hi Amanda! Thank you for your lovely review! It was a pleasure supporting you. Don’t hesitate to reach out again whenever you need a hand. Regards Betty
Nov. 27, 2025
Rutvik for the win!!
Hello Olessia, Thank you so much for the amazing review. We're really glad to hear you had a great experience with us. Your feedback truly means a lot to us, and we appreciate you taking the time to share it. We look forward to seeing you again soon. Regards, Rutvik
Nov. 26, 2025
Very prompt
Hi there and thank you for the awesome review! Glad we were able to get things sorted for you in a timely manner and should anything else come up, don't hesitate to reach out, Steph
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