Zapiet ‑ Rates by Distance
Zapiet - Rates by Distance
Rating
4.3
feedback
77
chart
#2,941
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
16%
-
Less than a year
47%
-
More than a year
35%
Reviews Summary
The reviews for the Zapiet app on Shopify are a mix of positive and negative feedback. Positive aspects include excellent customer service, with specific mentions of helpful and dedicated support team members like Jeanette, Jessica, and Sandy. Customers appreciate the app's functionality in setting up delivery rates based on distance and its compatibility with Shopify. However, negative feedback revolves around issues with app functionality, slow customer support response times, and occasional billing discrepancies. Some users also mentioned challenges in setting up the app and the need for better communication from the support team.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 26, 2024
had it installed for 1 day i couldn't get it to work as im not very good at these things, so i reached out to live chat response time under 20mins yet waiting 1.5 hours for a reply if there customer support is not there then neither are we
Oct. 3, 2024
Jeanette has been an absolute lifesaver! I had several complex issues with the Zapiet app, and she went above and beyond to help me resolve every single one. Her knowledge and quick responses made a world of difference, and she always provided clear, step-by-step guidance that made everything so much easier to understand. She showed tremendous patience and dedication to ensure everything was set up exactly how I needed it. Jeanette’s exceptional support has truly improved my experience with Zapiet. Highly recommend her and the support team!
Thank you so much for your kind words! 😊 I'm happy to hear that I could make a difference and help resolve those complex issues you were facing. It was a pleasure working with you and ensuring everything was set up just right. Your patience and collaboration made the process so much smoother! If you ever need any further assistance, please don’t hesitate to reach out. We here to help! ✨ -Jeanette
Sept. 30, 2024
Hello Earl, Thank you so much for taking the time to review our app! If you need anything, we're just one message away. It's always a pleasure to help you! ❤️ Jeanette
Sept. 24, 2024
Would better give them 0. This best describe experience, app is NOT working properly, you would need to check it daily. Is it not SET it and forget it solution.
Hi Mariia, Thank you for taking the time to share your feedback. We take all feedback seriously, whether positive or negative. We have over 1000 merchants using our Delivery Rates by Distance app each month without issue, and the only reason to ever open the app is to change rates. Our goal with the Delivery Rates by Distance app is to provide an accurate, user-friendly tool to help our merchants manage delivery costs effectively. While we strive for a seamless experience, there may be occasional issues, and our support team is committed to addressing them promptly. In your case, we attempted to investigate the issue, but our access to your store was removed. If you'd like further assistance, please feel free to reach out to us again at [email protected]. Kind regards, Ismail
Aug. 22, 2024
Customer support is great
Hi Jon, It was a pleasure chatting and helping you with the rates for our Delivery Rates by Distance app! If you have any questions or need any assistance down the road, please do not hesitate to send us a message. Warm regards, Jessica
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