Zapiet ‑ Rates by Distance
Zapiet - Rates by Distance
Rating
4.1
feedback
81
chart
#3,244
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
2%
-
Less than a month
27%
-
Less than a year
43%
-
More than a year
23%
Reviews Summary
The reviews for the Zapiet app on Shopify are a mix of positive and negative feedback. Positive aspects highlighted include excellent customer service, prompt support, and ease of use for setting up features like charging correct amounts for mileage. Customers appreciate the dedicated support team members like Jeanette, Jessica, and Sandy who went above and beyond to resolve issues and provide step-by-step guidance. The app's functionality in charging delivery rates based on distance is praised for its accuracy and flexibility, especially for businesses with specific delivery needs. However, some negative aspects mentioned include occasional bugs leading to financial losses, challenges in app setup for less tech-savvy users, and issues with incorrect shipping rate calculations affecting business costs.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 18, 2025
Their support is prompt
Hey there! Thanks a ton for the kind words! I’m really happy to hear your rates are up and running smoothly after the changes we made! Take care, Angelo
Feb. 5, 2025
This app makes it SO easy to charge the correct amount for mileage, set up is easy and customer service is wonderful! I will never not have this app.
Thank you so much Allison for taking the time to leave this review, I really appreciate it! I'm so glad that I was able to help and get the correct rate from our Delivery Rates by Distance app to appear at checkout so that your customer's are charged the correct amount according to mileage from your store. If you have any questions or need any further assistance, please do not hesitate to reach out. Cheers, Jessica
Feb. 5, 2025
Hey Taylor! Thanks for taking the time to leave a review, it was my pleasure to help you finish your Rates by Distance setup! We'll always be here to help you! Greetings, Manuel
Oct. 26, 2024
had it installed for 1 day i couldn't get it to work as im not very good at these things, so i reached out to live chat response time under 20mins yet waiting 1.5 hours for a reply if there customer support is not there then neither are we
Hey Harry, Thank you for taking the time to share your feedback on the app store, it's a critical place for holding apps accountable. Looking at your specific case here, it does look like the response time you experienced was longer than we would usually expect, most queries are dealt with in just a few minutes with it taking a little longer on some weekends. I have reached out to our team members who provided you with the support to understand what happened here, as this is something that should never happen, and can promise that there will be a full diagnosis internally to this end. I have additionally reached out to you personally to understand if there is anything we can do to ensure that you get the service from Rates by Distance that you were expecting. Thanks, Sam - Head of Support
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