Zapiet ‑ Rates by Distance
Zapiet - Rates by Distance
Rating
4.8
feedback
77
chart
#931
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
5%
-
Less than a month
21%
-
Less than a year
30%
-
More than a year
42%
Reviews Summary
The reviews for the Shopify App are overwhelmingly positive, with users praising the app's functionality and the exceptional customer support provided by the team members such as Betty, Jeanette, Lui, Rutvik, Jessica, and Sandy. Customers appreciate the prompt responses, quick resolutions to issues, and the willingness of the support team to go above and beyond to help them. The app is described as essential for offering local delivery services, setting up shipping rates based on distance, and improving overall operations for businesses. Users highlight the ease of setup, the effectiveness of the app in customizing delivery options, and the invaluable assistance received from the support team.
Highlights
Review RSS Feed
All reviews
Dec. 30, 2025
As always, Rates by Distance is prompt, patient, and thorough in resolving any issues that may come up. I had Srivastav as tech support and couldn't be more pleased with his expertise and delivery! Thanks again!
Dec. 15, 2025
Great functionality and amazing support by Betty!
Using app
Over 4 years
Total reviews
2
Average rating
5.0
Hi Steven! Thank you for taking the time to share your review! I’m glad I could assist you with the app today. Please don’t hesitate to reach out if you need any further help. Best regards Betty
Dec. 10, 2025
Jeanette has been a huge help throughout the Zapiet configuration process - don't know where we would be without her help!
Thank you so much for this review! I’m truly happy to hear that your store is now running smoothly. If there’s anything else you'd like for us to review together, I’m here to help anytime.
Dec. 8, 2025
Lui is amazing! He went above and beyond even helping with other items on Shopify. The service is top notch and the wait time is minimal. I cannot find a single application that has stellar customer service like this! Every time I log on, I get help. Thank you so much!! A customer for life!
Ann, thank you from the bottom of my heart for your amazing review of Rates by Distance. I really appreciate your kindness and trust. I am delighted to know the app is helping you and I am always happy to assist you with anything you need. Lui
Dec. 7, 2025
Very helpful backend support.
Hi Amanda! Thank you for your lovely review! It was a pleasure supporting you. Don’t hesitate to reach out again whenever you need a hand. Regards Betty
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