Rating

4.7

feedback

72

Reviews

chart

#2,058

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    19%
  • Less than a year
    49%
  • More than a year
    29%

Reviews Summary

The reviews for the Shopify App are mostly positive, with users praising the app's functionality and the exceptional customer service provided by the support team. Many users highlighted the quick response times and the helpfulness of the support staff, particularly mentioning individuals like Jessica, Sandy, Klaudia, and others. The app is commended for its ability to calculate delivery rates based on distance accurately and efficiently, making it essential for businesses that require customized shipping options. Users also appreciate the ease of customization and the seamless integration with Shopify. However, there are a few negative reviews mentioning issues with customer service response times, occasional app glitches, and confusion during the setup process.

Highlights

Positive customer service experience and quick response times
Accurate and efficient delivery rate calculations
Ease of customization and integration with Shopify
Occasional app glitches and confusion during setup process
Issues with customer service response times

Rating Breakdown

  • 5
    82% (59 ratings)
  • 4
    7% (5 ratings)
  • 3
    3% (2 ratings)
  • 2
    4% (3 ratings)
  • 1
    4% (3 ratings)
Review RSS Feed Review RSS Feed

All reviews

2 / 5 Share

April 27, 2024

Overall the idea of the app is good, but the customer service is bad. However, the app will occasionally charge customer with a wrong shipping rate, way lower than actual shipping rate making our business needing to bear the extra shipping cost. We had talked to the support on this issue multiple times but the issue still remains.

Using app

--

Total reviews

1

Average rating

2.0

5 / 5 Share

March 20, 2024

Jessica was so great! Very quick to respond, helpful information, and stayed with me until the problem was resolved :) THANK YOU!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hi Claudia, Thank you very much for taking the time to leave such a lovely review for our Delivery Rates by Distance app! It was wonderful chatting and assisting you to make sure that everything was up and working as expected. If you have any other questions down the road, please do not hesitate to send us a message. All the best, Jessica

5 / 5 Share

Feb. 21, 2024

Great Customer service!!!!

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Mathias, Thank you for taking the time to leave a review for our Delivery Rates by Distance app If you have any other questions down the road, please do not hesitate to send us a message. Kind regards, Jessica

5 / 5 Share

Feb. 17, 2024

There are many apps that does the same as that one but what I really enjoyed was the support, especially Jeanette for almost today, she was very helpful till we made sure everything is in place. Thanks again.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Bassem! Thank you for your kind words and it was my pleasure to help you get your rates up and running with our Zapiet - Pickup + Delivery app and Zapiet - Rates by Distance app. Please do not hesitate to reach out to us for in the future. Have a wonderful day! ☀️, -J Barjum

5 / 5 Share

Feb. 14, 2024

The Zapiet Rates by Distance app together with their Pickup + Delivery app has allowed our local delivery supply yard to move into the modern times. We're the only supply yard in our area to be able to offer local delivery online sales because of Zapiet. These apps are intuitive and easy to customize to fit your business and the support team is there to help fix any issues right away.

Using app

Almost 3 years

Total reviews

2

Average rating

4.5

Developer Reply

Hi Paul, Thank you very much for taking the time to leave a lovely review :) It was a pleasure chatting with you and making sure that our Delivery Rates by Distance app was integrated and working with our Zapiet - Pickup + Delivery app to generate the correct rates to your customers. If you have any other questions or need any further assistance, please do not hesitate to reach out. All the best, Jessica

All reviews

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