Zapiet ‑ Rates by Distance

The reviews are overwhelmingly positive and focus on two main strengths: the app’s functionality and the quality of its customer support. Many merchants say the app works well for local delivery, pickup, and distance-based shipping rates, and several mention that it integrates smoothly with their stores and helps them run their business more efficiently. Support is repeatedly praised as fast, patient, knowledgeable, and willing to go above and beyond to solve complex setup or troubleshooting issues. Specific team members are frequently named for being especially helpful, which suggests a consistently strong support experience. The negative feedback is limited but important. A few reviewers report bugs, regressions, and reliability issues, including tagging problems and cases where the app did not work properly without frequent checking. One reviewer also complained about slow live chat follow-up despite an initially quick response estimate. Overall, the sentiment is strongly favorable, but the main concerns are occasional technical issues and inconsistent support responsiveness in a small number of cases.