Rating

4.3

feedback

77

Reviews

chart

#3,459

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    16%
  • Less than a year
    47%
  • More than a year
    35%

Reviews Summary

The reviews for the Zapiet app on Shopify are a mix of positive and negative feedback. Positive aspects highlighted include excellent customer service, with specific mentions of helpful and dedicated support team members such as Jeanette, Jessica, and Sandy. Users appreciate the app's functionality in setting up delivery rates based on distance and its integration with other Zapiet apps like Store Pickup + Delivery. The app is praised for its ease of customization and the ability to offer various delivery options to customers. On the other hand, negative feedback revolves around issues with app functionality, occasional incorrect shipping rate charges, and slow response times from customer support, leading to frustration and the need to seek alternatives.

Highlights

Excellent customer service and dedicated support team members
App functionality in setting up delivery rates based on distance
Integration with other Zapiet apps like Store Pickup + Delivery
Ease of customization and offering various delivery options to customers
Issues with app functionality, occasional incorrect shipping rate charges, and slow response times from customer support

Rating Breakdown

  • 5
    81% (62 ratings)
  • 4
    6% (5 ratings)
  • 3
    3% (2 ratings)
  • 2
    4% (3 ratings)
  • 1
    6% (5 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Oct. 26, 2024

had it installed for 1 day i couldn't get it to work as im not very good at these things, so i reached out to live chat response time under 20mins yet waiting 1.5 hours for a reply if there customer support is not there then neither are we

Using app

--

Total reviews

2

Average rating

3.0

5 / 5 Share

Oct. 3, 2024

Jeanette has been an absolute lifesaver! I had several complex issues with the Zapiet app, and she went above and beyond to help me resolve every single one. Her knowledge and quick responses made a world of difference, and she always provided clear, step-by-step guidance that made everything so much easier to understand. She showed tremendous patience and dedication to ensure everything was set up exactly how I needed it. Jeanette’s exceptional support has truly improved my experience with Zapiet. Highly recommend her and the support team!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 😊 I'm happy to hear that I could make a difference and help resolve those complex issues you were facing. It was a pleasure working with you and ensuring everything was set up just right. Your patience and collaboration made the process so much smoother! If you ever need any further assistance, please don’t hesitate to reach out. We here to help! ✨ -Jeanette

5 / 5 Share

Sept. 30, 2024

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hello Earl, Thank you so much for taking the time to review our app! If you need anything, we're just one message away. It's always a pleasure to help you! ❤️ Jeanette

1 / 5 Share

Sept. 24, 2024

Would better give them 0. This best describe experience, app is NOT working properly, you would need to check it daily. Is it not SET it and forget it solution.

Using app

Over 3 years

Total reviews

2

Average rating

1.0

Developer Reply

Hi Mariia, Thank you for taking the time to share your feedback. We take all feedback seriously, whether positive or negative. We have over 1000 merchants using our Delivery Rates by Distance app each month without issue, and the only reason to ever open the app is to change rates. Our goal with the Delivery Rates by Distance app is to provide an accurate, user-friendly tool to help our merchants manage delivery costs effectively. While we strive for a seamless experience, there may be occasional issues, and our support team is committed to addressing them promptly. In your case, we attempted to investigate the issue, but our access to your store was removed. If you'd like further assistance, please feel free to reach out to us again at [email protected]. Kind regards, Ismail

5 / 5 Share

Aug. 22, 2024

Customer support is great

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Jon, It was a pleasure chatting and helping you with the rates for our Delivery Rates by Distance app! If you have any questions or need any assistance down the road, please do not hesitate to send us a message. Warm regards, Jessica

All reviews

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