Zapiet ‑ Rates by Distance
Zapiet - Rates by Distance
Rating
4.7
feedback
72
chart
#1,986
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
-
Less than a month
19%
-
Less than a year
49%
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More than a year
29%
Reviews Summary
The reviews for this Shopify App are mostly positive, highlighting the excellent customer service provided by the support team, particularly individuals like Jessica, Sandy, and Klaudia. Customers appreciate the app's functionality in setting up delivery rates based on distance and its integration with other apps like Store Pickup + Delivery. However, there are a few negative reviews mentioning issues with customer service response times and occasional billing problems. Overall, the app seems to be highly recommended for businesses needing customized delivery solutions and responsive support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 27, 2024
Overall the idea of the app is good, but the customer service is bad. However, the app will occasionally charge customer with a wrong shipping rate, way lower than actual shipping rate making our business needing to bear the extra shipping cost. We had talked to the support on this issue multiple times but the issue still remains.
March 20, 2024
Jessica was so great! Very quick to respond, helpful information, and stayed with me until the problem was resolved :) THANK YOU!
Hi Claudia, Thank you very much for taking the time to leave such a lovely review for our Delivery Rates by Distance app! It was wonderful chatting and assisting you to make sure that everything was up and working as expected. If you have any other questions down the road, please do not hesitate to send us a message. All the best, Jessica
Feb. 21, 2024
Great Customer service!!!!
Hi Mathias, Thank you for taking the time to leave a review for our Delivery Rates by Distance app If you have any other questions down the road, please do not hesitate to send us a message. Kind regards, Jessica
Feb. 17, 2024
There are many apps that does the same as that one but what I really enjoyed was the support, especially Jeanette for almost today, she was very helpful till we made sure everything is in place. Thanks again.
Hi Bassem! Thank you for your kind words and it was my pleasure to help you get your rates up and running with our Zapiet - Pickup + Delivery app and Zapiet - Rates by Distance app. Please do not hesitate to reach out to us for in the future. Have a wonderful day! ☀️, -J Barjum
Feb. 14, 2024
The Zapiet Rates by Distance app together with their Pickup + Delivery app has allowed our local delivery supply yard to move into the modern times. We're the only supply yard in our area to be able to offer local delivery online sales because of Zapiet. These apps are intuitive and easy to customize to fit your business and the support team is there to help fix any issues right away.
Hi Paul, Thank you very much for taking the time to leave a lovely review :) It was a pleasure chatting with you and making sure that our Delivery Rates by Distance app was integrated and working with our Zapiet - Pickup + Delivery app to generate the correct rates to your customers. If you have any other questions or need any further assistance, please do not hesitate to reach out. All the best, Jessica
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