MonsterBox review for Zapiet ‑ Rates by Distance
May 5, 2020
App just crashed, had to disable this and resort back to Shopify delivery. I would guess we lost hundreds worth of sales. What was the absolute killer, there is no immediate support for this app. We had to write in, create a ticket and wait without any immediate support. Not too great.. good while it lasted.
I’m really sorry to hear about the issues you’ve experienced—it’s frustrating when something like this impacts your sales. We understand how important immediate support is, and I truly apologize for the delay in getting back to you. We’re taking your feedback seriously to improve response times. If you decide to give us another try, we’ll do everything we can to prevent this from happening again and offer quicker assistance. – Thanks, Sam
Deleted on Shopify: June 2, 2025, 9:18 a.m.