Polyanthi review for Zapiet ‑ Rates by Distance
May 25, 2020
The app didn't work from the get go and the customer service was terrible. I got a response the first 2 times but after that I was ignored for 5 days even after contacting them every day. In the end I deleted the app as my free trial was ending. Waste of time. I'm sure it could have worked well but when...?
Developer Reply
I’m really sorry to hear about your experience—it’s definitely not the level of service we strive to provide. I understand your frustration with the delays, and I truly apologize for not addressing your concerns in a timely manner. We’re always working to improve, so your feedback is incredibly helpful. If you’re open to giving us another chance, we’d love to make things right and get the app working for you. – Thanks, Sam
Developer
Shopify App Store