Descartes XPS Ship
Overall, the reviews are strongly positive about the app’s core shipping functionality, ease of use, and breadth of integrations. Many merchants say it works as promised, is simple to navigate, and helps them compare rates across carriers while managing orders from multiple platforms like Shopify, Amazon, eBay, and Etsy. Several reviewers also praise the customer support as fast, responsive, and helpful, with some noting that they were set up quickly and even walked through their first orders by phone. Long-term users mention reliable performance over years of use and good pricing, especially for USPS and for merchants who want to consolidate shipping in one place. The main negative feedback centers on customer service and billing/account issues. A few reviewers describe slow or unhelpful support, scripted responses, and unresolved problems that dragged on for weeks or months, including refund delays and duplicate credit card charges. Some users also had trouble with payment setup or the trial/demo process, and one reviewer wished for additional integrations such as Square POS. In short, the app is widely seen as a strong shipping tool with good rates and usability, but the experience can be undermined when support or billing issues arise.
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Software works as promised, however customer service leaves a lot to be desired. We've been waiting for over a month to receive a promised $88 refund. Each time we make contact regarding the status, we're greeted with coined responses. First, "we're waiting for accounting"; then "we're waiting for corporate approval"; and no we're back to "we're waiting for accounting." Based on the responses, I do not feel they are actively working on this and customer service is spouting scripted responses in the hopes we give up trying. While $88 is not important in the grand scheme, this nonsensical fiasco over $88 has left a bad taste and we're actively looking for a new ship platform. Buyer beware.
We've had XPS for nine years now. They have always been supportive and its very easy to use even for international orders. We use it in combination with Shopify shipping and between the two always have the best shipping experiences and pricing. Would highly recommend to install.
I love XPS Ship's customer service - they are fast at getting me back up on-line when I have a question. I've connected XPS as my shipper on Shopify.
Excellent. Have been using it for some time now without any issues
Excellent option for shipping Shopify orders and even better when you want to consolidate multiple ecommerce platforms such as Amazon, Walmart, etc. all in one place. The people leaving one star reviews complaining about needing to add a credit card and have a small balance on your account need to understand that XPS is not going to pay to ship your packages even though it's a trial... Plus, this only applies to USPS shipments as you can add your UPS/FedEx account number into the system and be billed weekly as you would normally with these carriers.
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