Descartes XPS Ship
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Software works as promised, however customer service leaves a lot to be desired. We've been waiting for over a month to receive a promised $88 refund. Each time we make contact regarding the status, we're greeted with coined responses. First, "we're waiting for accounting"; then "we're waiting for corporate approval"; and no we're back to "we're waiting for accounting." Based on the responses, I do not feel they are actively working on this and customer service is spouting scripted responses in the hopes we give up trying. While $88 is not important in the grand scheme, this nonsensical fiasco over $88 has left a bad taste and we're actively looking for a new ship platform. Buyer beware.
After putting the address to ship, then they ask for an additional payment but their system said doesn't work. Its demo doesn't work. Just add payment couldn't do either.
Hi Christine. I'm so sorry that you have experienced problems. I have reviewed the notes on your account and see that you didn't respond to our attempts to reach you to schedule a live demo / onboarding support. I also see that you haven't contacted our live support department to provide assistance. I don't know what demo you are referring to in your review, but there is a wizard, that hasn't been followed. That would definitely be a help, as would a live demo, and live support. XPS Ship has over 15,000 active customers. We add 350-400 new customers per month to this number. The wizard works, payment processing works, the Shopify integration works... it all works. We are happy to help you implement. I will have the onboarding coordinator who previously reached out to you by phone and email reach out to you again. My hope is that we will be able to provide the guidance you need to get started and that you will become a happy user. XPS Ship is the optimal multi-carrier shipping solution for small to mid-sized businesses.
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