Cheryl Beck Studios review for Design Packs: Theme Sections
July 30, 2024
I am a new customer to Design Packs, in fact I am fairly new to creating my own pages. I purchased this product because of one certain pack. When I tried it out, I loved it except it wasn't allowing me to use the page space the way I had hoped. I felt I may have bought too soon and regretted my purchase thinking that I should have explored further. I reached out and received an immediate response from Trudy. I explained my dilemma hoping for advice of how to adjust settings to get closer to what I had envisioned. To be honest I expected the standard reply, "We don't offer those options at this time". Not only did Trudy listen and check out the page I was building, she replied that they could adjust the pack to suit my needs! What?! She said it would take a couple days. The very next morning I received an email saying that it was ready sooner than they expected. The email was complete with all the instructions I needed. I am very grateful to have Design Packs on my team! The products are clean and easy to use. The customer service is amazing! Cheryl Beck Studios Alberta, Canada
Hi Cheryl! Thank you so, so much for taking the time to leave such a thoughtful and detailed review. We are a small business (also in Canada!) and as such we pride ourselves on going the extra mile on support. We absolutely LOVE to hear from people who are using Design Packs and get feedback on how we can make our app even better. Continuous improvement is the name of the game! Our aim is to grow with your business and support you in any way that we can. Thank you again for this heartfelt review and please don't hesitate to reach out in the future if you have any other questions or suggestions. :)
