DHL Express (Official)
The reviews for the DHL Express Commerce app on Shopify are mixed, with both positive and negative feedback. Positive aspects include excellent customer service from representatives like Joe and Hari, who were praised for their knowledge, efficiency, and helpfulness in resolving issues. Customers appreciated the support provided in setting up the app and integrating it with their Shopify stores. On the other hand, negative reviews highlighted challenges with installation, technical issues, delays, and poor customer service from DHL. Some users reported difficulties in reaching support, errors during installation, and issues with package delivery and communication.
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What a pain to install and make this app work, even DHL own people cannot figure out, such shame on a giant organization.
Unfortunately, my experience is still below expectations. While some efforts were made after I raised concerns, the service continues to face technical issues, delays, and operational problems that have affected my business. I truly hope to see more reliable improvements and better consistency moving forward.
I had the most helpful experience with Joe from customer service. What started out as a confusing process to connect our shopify account with DHL, ended up being a very smooth process with the help of Joe. He was very timely with his responses, and sorted out our problems. I am very grateful for the support.
I have tried registering for the DHL account and never allows me to do it. Which means that the some customers inside Shopify are unable to register and there is never a solution to access support. I have sent a couple of inquiries to acknowledge my emails and texts and have not hear from anybody. I think the communications go to a black whole. It should be hard to get a response to give them business.
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