DHL Express (Official)
The reviews are strongly polarized, with many merchants praising the app’s support team and the smoothness of the integration once help is provided. Positive reviews repeatedly mention helpful, knowledgeable, and patient staff members such as Joe, Joel, Jack, and Hari, who guided users through setup, answered questions quickly, and resolved issues efficiently. Several users say the app made shipping easier, improved their workflow, and enabled them to ship worldwide with less stress. On the negative side, a significant number of reviewers report serious installation and setup problems, technical errors, and difficulty getting the app to work reliably. Some merchants say they could not register, encountered repeated errors, or were unable to reach support at all. Others describe poor communication, delayed responses, unresolved operational issues, and even shipping mistakes such as misdelivered packages and unanswered claims. Overall, the app seems capable and useful when support is available, but reliability and access to help are major pain points for dissatisfied users.
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What a pain to install and make this app work, even DHL own people cannot figure out, such shame on a giant organization.
Unfortunately, my experience is still below expectations. While some efforts were made after I raised concerns, the service continues to face technical issues, delays, and operational problems that have affected my business. I truly hope to see more reliable improvements and better consistency moving forward.
I had the most helpful experience with Joe from customer service. What started out as a confusing process to connect our shopify account with DHL, ended up being a very smooth process with the help of Joe. He was very timely with his responses, and sorted out our problems. I am very grateful for the support.
I have tried registering for the DHL account and never allows me to do it. Which means that the some customers inside Shopify are unable to register and there is never a solution to access support. I have sent a couple of inquiries to acknowledge my emails and texts and have not hear from anybody. I think the communications go to a black whole. It should be hard to get a response to give them business.
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