DHL Express (Official)
The reviews for the DHL Express Commerce Shopify App are mixed, with both positive and negative feedback from users. On the positive side, many users praised the excellent customer service provided by representatives like Joe, Jack, and Hari. They highlighted the quick responses, helpful guidance, and efficient problem-solving that made the integration process smooth and successful. Users also appreciated the app's functionality and the support team's knowledge about the platform. However, on the negative side, some users faced challenges with installation, technical issues, and poor customer service from DHL. Issues such as errors during installation, difficulties in reaching support, delivery problems, and lack of response to inquiries were mentioned.
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What a pain to install and make this app work, even DHL own people cannot figure out, such shame on a giant organization.
Unfortunately, my experience is still below expectations. While some efforts were made after I raised concerns, the service continues to face technical issues, delays, and operational problems that have affected my business. I truly hope to see more reliable improvements and better consistency moving forward.
I had the most helpful experience with Joe from customer service. What started out as a confusing process to connect our shopify account with DHL, ended up being a very smooth process with the help of Joe. He was very timely with his responses, and sorted out our problems. I am very grateful for the support.
I have tried registering for the DHL account and never allows me to do it. Which means that the some customers inside Shopify are unable to register and there is never a solution to access support. I have sent a couple of inquiries to acknowledge my emails and texts and have not hear from anybody. I think the communications go to a black whole. It should be hard to get a response to give them business.
Impossible to install. Errors at every juncture - no support email or link to reach out, just error pages that say simply ‘there’s been an error’.
Hi Pell Wall Perfumes. We’re sorry to hear about the trouble you faced installing the DHL Express Commerce (DEC) app and the errors you encountered. It seems you were possibly trying to set it up on a phone, which might have contributed to the issue – our team is looking into this. We see you reached out to our support email too, and our UK team has been following up with you directly. If you haven’t connected yet, please check your inbox (or spam) for their response, or feel free to email us again ([email protected]). If you are still having issues with registering to DHL Express Commerce, please follow this link: https://dhlexpresscommerce.com/Account/DHLRegister.aspx and register with your existing DHL Account Number. You can then connect your store from inside the app, following the instructions on our support hub: https://support.dhlexpresscommerce.com/hc/en-gb/articles/360036286731-Set-up-Shopify-Integration. We’re here to get this sorted for you.
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