DHL Express (Official)
Ship your orders internationally with DHL Express Commerce
Rating
2.4
feedback
18
chart
#1,390
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
17%
-
Less than a day
6%
-
Less than a month
39%
-
Less than a year
33%
-
More than a year
6%
Reviews Summary
The reviews for the DHL Express Commerce app on Shopify are mixed, with both positive and negative feedback. Positive aspects include excellent customer service from representatives like Joe and Joel, who were praised for their knowledge, efficiency, and helpfulness in resolving issues and guiding users through the setup process. Users appreciated the support team's responsiveness and assistance in integrating the app with their Shopify stores. On the other hand, negative reviews highlighted difficulties in installation, technical issues, delays, and operational problems. Some users experienced delivery issues, incorrect addresses, poor customer service, and challenges in reaching support for assistance. Overall, the app seems to have a strong support team but faces challenges in installation and operational reliability.
Highlights
Review RSS Feed
All reviews
May 14, 2026
What a pain to install and make this app work, even DHL own people cannot figure out, such shame on a giant organization.
May 13, 2026
Unfortunately, my experience is still below expectations. While some efforts were made after I raised concerns, the service continues to face technical issues, delays, and operational problems that have affected my business. I truly hope to see more reliable improvements and better consistency moving forward.
June 23, 2025
DON'T USE DHL! A package to a customer arrived completely torn up. The packaging was new and the content was packed according to DHL standards. The value of the content was about 500€ and arrived irreparably broken. After sending full documentation DHL has repeatedly in unprofessional ways denied damage compensation. The contact we had with DHL was rude with even yelling at us on the phone. We have been on this case for 3 weeks, have to use a lawyer to receive the damage compensation and are now in a court process against DHL. So far it has costed us a lot of time and lawyer costs.
June 9, 2025
I had the most helpful experience with Joe from customer service. What started out as a confusing process to connect our shopify account with DHL, ended up being a very smooth process with the help of Joe. He was very timely with his responses, and sorted out our problems. I am very grateful for the support.
March 4, 2025
Impossible to install. Errors at every juncture - no support email or link to reach out, just error pages that say simply ‘there’s been an error’.
Hi Pell Wall Perfumes. We’re sorry to hear about the trouble you faced installing the DHL Express Commerce (DEC) app and the errors you encountered. It seems you were possibly trying to set it up on a phone, which might have contributed to the issue – our team is looking into this. We see you reached out to our support email too, and our UK team has been following up with you directly. If you haven’t connected yet, please check your inbox (or spam) for their response, or feel free to email us again ([email protected]). If you are still having issues with registering to DHL Express Commerce, please follow this link: https://dhlexpresscommerce.com/Account/DHLRegister.aspx and register with your existing DHL Account Number. You can then connect your store from inside the app, following the instructions on our support hub: https://support.dhlexpresscommerce.com/hc/en-gb/articles/360036286731-Set-up-Shopify-Integration. We’re here to get this sorted for you.
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