DHL Express (Official)

What a pain to install and make this app work, even DHL own people cannot figure out, such shame on a giant organization.

Unfortunately, my experience is still below expectations. While some efforts were made after I raised concerns, the service continues to face technical issues, delays, and operational problems that have affected my business. I truly hope to see more reliable improvements and better consistency moving forward.

DON'T USE DHL! A package to a customer arrived completely torn up. The packaging was new and the content was packed according to DHL standards. The value of the content was about 500€ and arrived irreparably broken. After sending full documentation DHL has repeatedly in unprofessional ways denied damage compensation. The contact we had with DHL was rude with even yelling at us on the phone. We have been on this case for 3 weeks, have to use a lawyer to receive the damage compensation and are now in a court process against DHL. So far it has costed us a lot of time and lawyer costs.

I had the most helpful experience with Joe from customer service. What started out as a confusing process to connect our shopify account with DHL, ended up being a very smooth process with the help of Joe. He was very timely with his responses, and sorted out our problems. I am very grateful for the support.

Impossible to install. Errors at every juncture - no support email or link to reach out, just error pages that say simply ‘there’s been an error’.

I am very concern. i like shipping with DHL from my website. However, 2 packages have been delivered to the wrong address over the past year. there is no one to speak to. customer service is so poor. most recently is about $400 goods ship to wrong address and signed by wrong receiver. i filed a claim and no response so far. what is going on with DHL??

Simply amazing!! Wow Joe was very very helpful, patient and quick. All issues were resolved so efficiently I'm super grateful

Hi all, the seems great, but it is not possible to reach any support! Where can you find support for DHL express ecommerce??

brilliant support - very knowledgable about every aspect of the platform - all issues resolved super fast.

Joe Darbon took myself and a colleague through the set and implementation of the DHL Express Commerce integration with our Shopify site today. He was very knowledgeable of the set up requirements, options and functionality of DHL's application. We are new to DHL and the app, but so far we are off to a good start.

Set up was talked through via Team Meet with the very helpful Joe. Managed to get it set up quickly and all my questions answered.

DHL Express Commerce is the best thing to happen to my business!! After speaking to somebody at Shopify, they said that I couldn’t use DHL Express Commerce on my basic account. After speaking to Jack (sales executive) at DHL he said this wasn’t the case and that they were be able to do this. The following day Jack put me in touch with a guy called Joel (technical team). He had a teams call with me and showed me everything on Shopify and how it is all links together. I can now ship worldwide and stress free. I would recommend DHL To any small business.

Dealt with Joe who assisted promptly with integration to Shopify store. Always there to assist and couldn't have done any more. Great service.

The support team is great! Joe guided me through the use of the app, helping me to set up all the settings according to my needs. Perfect assistance! The only flaw is that there is no quick way to attach personal invoices. Please, develop this option! Highly recommended!

Hari is my guy. Incredible service and follow up. Even when I disappear with my workload he still always makes time to check on me and see if the business needs anything.

Excellent service

Great support

Great app makes the whole process much easier! DHL IT support also outstanding, always there to help and speak through any queries with little to no wait ! Can't thank Joel enough for all his help and on-going support :)