Babylotta review for Post & DHL Shipping (official)
Aug. 18, 2020
----UPDATE--- We first tried the App (see our review below). After a view weeks we have to change the rating from 3 stars to 1 star. The reason is the app has massive bugs and is not really tested in any way. Examples? - The address additional field (flat, room number, etc.) which can be inputted in shopify is simply not shown on the label - this alone makes the app unusable for all! - You can only generate shipping labels if you have already fulfilled the order - makes absolute no sense. There are cases when for example a house number is missing or a zip code is wrong... then you have a fulfilled order which can not be sent! - If you print the DHL labels over the app they come in an unordered form meaning not sorted by order number - this means you have to play a memory game with the invoices and DHL labels matching both. - You want to generate a second label for the same parcel if for example the parcel came back to your office? not with this app: if you try to generate a second label the app simply says "label generated" and shows you the old label... The app is also not created by DHL itself but a company named https://www.vilango.com - this company did also the former app and also a app for Deutsche post (which also has close to 1 ratings here). I mean really? DHL you can´t really do any better here? That it is possible shows a app by another external programmer here which has 5 stars.... Really disappointed so far agin here by DHL and vilango! ----Original Review (3 Stars)---- The app is way better then all the other stuff the DHL development team published the last years. We used several developments of DHL and not one was close to be used in a production environment due to bugs, missing functions etc. This app is ok so far but missing also some functions - the most important: The order of the created DHL labels which print out is random! It is sorted by DHL Tracking number - which makes no sense at all. It must be sorted by shopify order ID as the orders print out this way on shopify or an ERP. I think this is clearly a lack of experience of the DHL team. There are other points to mention but this is the most critical. Thanks!
