DHL eCommerce Ibérica
Send cargo,pickup package,cancel label, invoice pdf
Rating
3.0
feedback
2
chart
#14,911
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
50%
-
Less than a day
0%
-
Less than a month
0%
-
Less than a year
0%
-
More than a year
0%
Reviews Summary
The reviews for the Shopify App are mixed, with one user praising the resolution of previous issues and the responsive support team, while another user expresses frustration over the app not working and the lack of support options. Positive aspects highlighted include easy access to live chat support and the addition of return labels as a new feature. On the other hand, the negative review points out the app's failure to connect to the user's account despite entering the required information correctly and the absence of effective support channels like email, phone, or chat. The app's functionality and support seem to be key concerns for users, with one user questioning its utility for existing customers.
Highlights
Review RSS Feed
All reviews
Feb. 8, 2026
The issues we previously experienced have been resolved, and we would like to thank the application support team. It is very reassuring to see that all of our feedback is taken into account and continuously improved. Having easy access to live chat support directly within the app significantly speeds up our processes. The addition of return labels as a new feature was also a great and pleasant surprise. Well done to the entire team!
Dec. 11, 2025
Doesn't work. No support. Added the app, entered my DHL customer number, email and password exactly as required. Nothing. The app simply doesn't connect to my account. Tried to contact support but there's no email, no phone, no chat - just a contact form buried in Shopify. For a shipping integration where time matters, that's not acceptable. I'm an existing DHL eCommerce Spain customer with an active account and negotiated rates. If it doesn't work for me, who is it working for? Zero reviews on this app should tell you everything. Avoid until they actually make it functional.
Dear Sir/Madam, We fully understand how critical this issue is for you, especially for a shipping integration where time and reliability are essential. We sincerely apologize for the time lost and the frustration you have experienced. You are absolutely right regarding accessibility of support. We realized that our contact details were not clearly visible within the app. As an immediate improvement, we have now added direct mobile messaging and email communication options inside the application so merchants can reach us without delay. To better understand and resolve the issue you are experiencing, our technical review team is currently investigating the case in detail. We are attempting to contact you using the contact information associated with your seller account. In the meantime, please feel free to reach out to us directly through the newly added communication channels within the app. Thank you for your feedback — it helps us improve both the product and the support experience. Kind regards, Support Team
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