Dibs – Preorders & Backorders

The reviews are overwhelmingly positive, with merchants consistently praising the app’s ease of setup, straightforward preorder/backorder functionality, and ability to help recover sales during stockouts. Many reviewers say the app does exactly what they need, works reliably, and offers useful features such as preorder management, backorders, partial payments, deposits, customization options, and multilingual flexibility. A major standout across the reviews is the support team: users repeatedly describe the service as fast, responsive, patient, knowledgeable, and proactive, often naming specific team members who guided them through setup, troubleshooting, theme compatibility issues, and customizations via chat or Zoom. Negative feedback is limited, but a few reviews hint at minor setup complexity or the need for manual verification and support assistance before everything works smoothly. Some users mention they are still in the setup phase or want additional features and deeper functionality, such as more preorder management tools, bundling, upselling, or cross-selling options. Overall, the sentiment is very strong: the app is seen as effective, easy to use, and backed by exceptional customer service, with only small requests for more advanced capabilities and smoother self-serve setup.