Key52 review for BIG Digital Downloads Products

Oct. 25, 2025

I installed this app expecting fair and transparent pricing, but it turned out to be very misleading. The pricing plans clearly list storage and downloads, yet they completely omit any mention of bandwidth limits — one of the most important factors for apps like this. When I asked support about it, they admitted that every plan is limited to 1TB of bandwidth per month, and any usage beyond that is charged extra. This information is not displayed anywhere on the pricing page, only hidden in their “policy” section, which most users will never read before subscribing. This is deceptive. Shopify’s rules require that all usage-based limits (like bandwidth, storage, or API calls) be clearly stated before purchase, not discovered after you’ve already paid. Their support tried to justify it by saying it’s a “fair use policy” and not a scam — but hiding extra costs in fine print is the definition of a lack of transparency. Shopify should review this app immediately for compliance and misleading pricing practices. I do not recommend this app to anyone until they fix this and make their bandwidth policy clearly visible in the plan descriptions.