Uplinkly Digital Downloads
The reviews for this Shopify app are overwhelmingly positive, with users praising the exceptional customer support provided by the team. Customers appreciate the ease of use and effectiveness of the app in managing digital products on their online stores. The app's features, such as seamless digital product delivery and customization options, have been highlighted as key strengths. Users also commend the responsiveness and helpfulness of the support team, particularly mentioning specific team members like Michael Thomas for their outstanding assistance. However, there was one negative review mentioning issues with the Support Ticket feature and compatibility with Shopify Collective.
Outstanding support I contacted Uplinkly today about an issue with Gmail trimming parts of the digital book delivery emails sent to customers from my Shopify store. Michael responded incredibly quickly, investigated the problem and worked with me throughout the day to find a solution. What particularly impressed me was that he didn't simply offer generic advice — he actually created a customised email template for my store, made further adjustments as we tested it, and set it up so the wording changes automatically depending on whether a customer orders one digital book or several. After testing different combinations, everything is now working exactly as I wanted, and the changes also appear to have solved the original Gmail issue. The level of customer service was exceptional. Michael was friendly, patient and extremely responsive throughout, with replies arriving within minutes. Uplinkly Digital Downloads was already a very useful app for delivering our digital books, but support like this makes a huge difference. Highly recommended.
Been using uplinkly for several years now, in the beginning there were come bugs, but over the last 2 years i havent had any problems. Their customer service is really good, really fast, super easy how it syncs to Shopify.
Very helpful customer support - most helpful I have experienced!
I can't express how happy I am with this app. I've been using it for several years on numerous stores. The features of the app are great, making it very easy to sell/provide digital products, which make a significant portion of our revenue stream, and the service is spectacular. This is one of the few apps I always always install immediately in every new store I set up.
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