Dinosell: Post Purchase Upsell

Dinosell has recently introduced a pricing plan after being free for 2 years. As we focus on continuous improvement based on user feedback, the growth of our platform and the addition of additional features and services have led us to implement pricing. Hello, We greatly appreciate your feedback and the positive sentiments expressed regarding the features of our free version, particularly the delightful post-purchase customizations, such as confetti and the personalized note from the shop owner. We understand that the recent introduction of a pricing plan may raise concerns, and we genuinely value your perspective on this matter. The decision to implement pricing comes as a result of our commitment to continuous improvement, driven by user feedback. The growth of our platform and the integration of additional features and services have necessitated this strategic shift. Regrettably, at present, we no longer offer a free plan for Dinosell. To ensure uninterrupted access to our app, we kindly request your acceptance of the new pricing plan. We apologize for any confusion this may have caused and assure you that we remain dedicated to providing a valuable and enhanced user experience. In an effort to address your concerns proactively, I personally reached out to our team to explore the possibility of offering a discounted pricing plan tailored to your needs. However, as of now, I have not received a response. We value your continued support and understanding during this transition. If you would like to discuss this matter in more detail, please feel free to reach out. Your satisfaction remains our top priority. If there's anything else we can assist you with, please contact us at [email protected] or via our in-app chat. We are always happy to help you. -Tinu, Dinosell support

Hello, Thank you for your wonderful feedback! We're thrilled that you're enjoying our app and have had a positive experience with our customer service, particularly with Saanvi. Your satisfaction is our priority, and we're here to assist you whenever you need support. If there's anything else we can do for you, please don't hesitate to reach out. We appreciate your support and look forward to continuing to provide you with a great experience If there's anything else we can assist you with, please contact us at [email protected] or via our in-app chat. We are always happy to help you. -Tinu, Dinosell support

Thank you for taking the time to recommend our app to e-commerce stores. We are thrilled to hear that you are enjoying our widgets and find them easy to customize. We pride ourselves on providing great support, so we're delighted to hear that you've had a positive experience with our team. If there's anything else we can assist you with, please don't hesitate to reach out to us. Ann, Dinosell Support

Thank you for your support and kind words, it truly means a lot. If you have any further needs or requests, please do not hesitate to reach out. We are always here to help. Thank you again for your support and I look forward to assisting you in the future. - Saanvi, Customer Support Advocate.

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you like our app and the team behind it. We are always happy to help you.

Thank you for the review. We are thrilled to hear that you received excellent service from our team. It means a lot to us when our customers feel supported and valued. We are also glad to hear that you find our app to be great. We understand that there might be a few tweaks that are needed, and we would love to hear more about them so that we can continue to improve the app and make it even better for you. If there is anything else that we can assist you with, please don't hesitate to reach out to us. We are always here to help.

Thank you for taking the time to share your experience with us. We are glad to hear that you are enjoying using our app and that it has helped to enhance your brand. Thank you for your kind words and for choosing our app. We will continue to work hard to improve and provide the best experience possible.

Thank you so much for the wonderful review. We truly appreciate your feedback, and we are glad that our team was able to resolve the issues you had in a timely manner. If there's anything else we can assist you with, please do not hesitate to reach out to us, We are grateful for your continued support 😃.

Hi! Thank you for leaving your feedback. While checking, we couldn't find the issue from our side. Also, we've contacted you through the mail and haven't received any response. We’d love to resolve this as quickly as possible and find a solution that works for you. Please drop us a message directly via this email [email protected] and we’d love to talk more! We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. I sincerely regret any negative feelings or embarrassment you may have experienced. Awaiting your response. Thanks again.

Thank you so much for the positive review! We love hearing from our customers – especially when our app is able to make a positive difference to them. We thrive on this type of feedback, so I’ll be sure to pass this review off to the team. Our goal is to support our customers, and I’m ecstatic that we were able to make it happen for you. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Ann, Customer Support Advocate.

We are incredibly grateful that you took the time out to leave us a 5-Star review. We will share this with our entire team to let them know to keep up the amazing work. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Ann, Customer Support Advocate.

Thank you so much for your kind words. We are really excited to hear how much you like our app. Thanks again and we really appreciate you taking the time to share your experience with us. -Anand, Dinosell Support

Thank you so much for your kind words. We are really excited to hear how much you like our app. Thanks again and we really appreciate you taking the time to share your experience with us. - Anand, Dinosell Support

Thank you so much for your kind words. We are really excited to hear how much you like our app. We have just started out as a company and all this positive feedback feeds us more than you realize. Thanks again and we really appreciate you taking the time to share your experience with us. If in need of further help please contact us at [email protected] or via our in-app chat - Rachel Thomas, Dinosell Support.

Thank you so much for your kind words. We are really excited to hear how much you like our app. Thanks again and we really appreciate you taking the time to share your experience with us. - Ann Benson, Dinosell Support

Hello Actually, all the issues you mentioned are resolvable. But I checked with all the customer support agents and found out that you haven't contacted us. 1. The Dinosell branding can be removed. Since we have not introduced a pricing plan for Dinosell we are giving the premium version for free for a limited period of time. 2.The circle graphics in the discount code box can be removed using additional CSS. 3. The size of the discount code text can be changed using additional CSS. We have provided provision in all widgets to add additional CSS for design requirements. So please contact us at roar@dinosell or via our in-app chat. We are more than happy to help you. Looking forward to hearing from you. -Anand, Customer Support Advocate.

Thank you so much for your kind words. We are really excited to hear how much you like our app. Thanks again and we really appreciate you taking the time to share your experience with us. - Ann Benson, Dinosell Support

🎉 Excited to see your review! Yes, we will be adding more features and widgets. Thanks for your review. Feel free to reach to me via in-app chat or at [email protected] if you need help. - Ann Benson, Dinosell Support 🦖

Thank you so much for your kind words. We are really excited to hear how much you like our app. We have just started out as a company and all this positive feedback feeds us more than you realize. Thanks again and we really appreciate you taking the time to share your experience with us. If in need of further help please contact us at [email protected] or via our in-app chat. -Sajith, Dinosell Customer Support