Lush by Me review for QD (Quantity Breaks/Discounts)

Sept. 5, 2021

I used this app to help with the discount volume of my products. After switching from temporary to primary theme of shopify the app did not apply any of my discounts. I waited about 2 days before someone contacted me. Once contact was made I had to wait another 1-2 days before app was working. Now, I am having the same problem again. This time I did not switch my themes at all. I have discounts on my site for my customers and of course I know that they tried it out and it did not work. I have a big sale this weekend and I am just so disappointed right now. I have tried contacting, however their time frame is 48 hours. Eugene Oleshkevich from QD reached out to me and apologize about any inconvenience. I wasn't thinking about the different time zone at the time, which played a big factor of having someone reach out to fix the problem. He also explained that a specialist was ready to help me the next morning. Great communication was done upon the situation. Hopefully in the near future we might have 24/7 support.