QD (Quantity Breaks/Discounts) for Shopify

QD (Quantity Breaks/Discounts)

Quantity discount,Volume discount,Tiered pricing,Bulk discount

Rating

4.2

feedback

107

Reviews

chart

#8,832

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    13%
  • Less than a month
    37%
  • Less than a year
    32%
  • More than a year
    13%

Reviews Summary

The reviews for this Shopify app are quite mixed, with both positive and negative feedback from users. Positive aspects include the app's ability to offer quantity breaks and discounts, the helpful customer service, and the ease of use. Users appreciate the customization options and the quick response from the support team in resolving issues. However, negative feedback revolves around issues with the app not working properly, slow customer support responses, and instances where discounts were not applied correctly, leading to lost sales and customer dissatisfaction. Some users also mentioned problems with the app affecting the functionality of their online store themes.

Highlights

Mixed feedback with positive and negative aspects
App's ability to offer quantity breaks and discounts
Customer service responsiveness and helpfulness
Issues with app functionality and discounts not being applied correctly
Problems with app affecting online store themes

Rating Breakdown

  • 5
    77% (82 ratings)
  • 4
    7% (8 ratings)
  • 3
    6% (6 ratings)
  • 2
    4% (4 ratings)
  • 1
    7% (7 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Oct. 5, 2023

After sending 2 support requests which were ignored after the app stopped working last week I would not recommend this app at all. It did work prior to Shopify implementing the new One Page Checkout, but now it will show the discounted quantity break price in the customers cart, but it all gets removed during checkout, resulting in the need to refund customers after placing an order.

Using app

About 3 years

Total reviews

1

Average rating

1.0

1 / 5 Share

July 12, 2022

My app simply won't open no matter how many times I reinstall. Customer support was very unresponsive

Using app

About 16 hours

Total reviews

1

Average rating

1.0

2 / 5 Share

May 24, 2022

After an initial flurry to customise the app for our store, which seemed helpful (which is why this review is 2 starts not 1), customer support became ridiculously slow, and actually caused us to lose sales. The app caused a malfunction in cart - showing cart empty. QD did not announce when they were working on the site which adversely affected our customers, too. We have had no response over a week after telling them about the malfunction so have now have deleted the app.

Using app

About 1 month

Total reviews

1

Average rating

2.0

Developer Reply

We sincerely apologize for the misuderstanding. Our application does not make changes to the code and could not cause such issues with the cart. We appreciate you letting us know about your negative experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.

2 / 5 Share

April 22, 2022

They told me the app is able to make quantity discounts and the customer can additionally use a Shopify discount. It doesn´t work. The customer service needs very long to answer and my problem is still not solved. We lose sales volume every day!

Using app

8 days

Total reviews

1

Average rating

2.0

Developer Reply

I am so sorry to hear that you experienced certain difficulties using our app. That should never have happened, and I completely understand how frustrating this must be for you. Unfortunately, you uninstalled the app before we got information that was necessary to solve the problem.

1 / 5 Share

Feb. 11, 2022

Installed app and it calculates correctly to sub-total but then revers to full price for the total in the cart. Contacted their support which took 2 days to reply and then a week later problem was not corrected. Just kept getting message "give us more time" - this for something that is most likely a single line of code. Removed app thus wasting a week.

Using app

4 days

Total reviews

1

Average rating

1.0

Developer Reply

We are sorry for the unpleasant situation you had with the app. The issue you observed was fixed in your shop but you might have missed our email or not noticed the changes we made. We are sincerely sorry for making you wait for a response and then a resolution to the situation. Our team did their best to quickly fix the app.

All reviews

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