usa.etowine.com review for QD (Quantity Breaks/Discounts)
May 24, 2022
After an initial flurry to customise the app for our store, which seemed helpful (which is why this review is 2 starts not 1), customer support became ridiculously slow, and actually caused us to lose sales. The app caused a malfunction in cart - showing cart empty. QD did not announce when they were working on the site which adversely affected our customers, too. We have had no response over a week after telling them about the malfunction so have now have deleted the app.
We sincerely apologize for the misuderstanding. Our application does not make changes to the code and could not cause such issues with the cart. We appreciate you letting us know about your negative experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
