Discount Genie
The Discount Genie app has received overwhelmingly positive reviews from ecommerce merchants who have installed it on their online stores. The most highlighted aspect of the app is the exceptional customer support provided by the team, particularly by individuals like Aaron. Users have praised the quick response times, clear explanations, and willingness of the team to go above and beyond to help resolve any issues or provide guidance. The app itself is lauded for its user-friendly interface, comprehensive feature set that allows for complex discount scenarios, and the flexibility it offers in creating various discount types. Additionally, merchants appreciate the proactive approach of the team in suggesting improvements and educating users on maximizing the app's capabilities. However, there were a few mentions of minor issues or complexities in discount setups, but these were overshadowed by the overall positive experience and effectiveness of the app and its support team.
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Aaron and Andres have been extremely helpful providing numerous video tutorials and thinking with me on how to solve the challenges I had. I am extremely satisfied!
Absolutely amazing support – I honestly don’t even know where to start! From the very first moment, the team responded incredibly fast and was immediately there to help. Not only did they reply right away, but they also provided a clear and effective solution straight away. On top of that, they took the time to explain everything in detail and guided me through the whole process step by step. You can really feel that they care about their users and go above and beyond to make things work. I genuinely can’t emphasize enough how great the support experience was – easily one of the best I’ve ever had with any app! Highly recommended
Discount Genie is an amazing app and an even more impressive support and development organization. We have an (apparently) complex standard discounting scenario. Once I realized that it couldn't be accomplished natively in Shopify I spent weeks going through demo after demo with apps that ultimately couldn't meet our needs. After one inquiry to Shopstack they quickly arranged a call and not only told me that our scenario could be accomplished but literally showed me live in the app. Recently we found some unexpected behavior with a new promotion and the team responded with an all hands on deck approach to make sure we got sorted. They quickly zeroed-in on showing me how to correct the set-up mistake that I had made and that was it. They then spent time educating me and my team on other features we might want to take advantage of and how to improve and streamline our existing discounts with a number of tips and tricks. Even a peek into upcoming releases! The team's enthusiasm for their work really comes through in the fit, finish, and functionality of this app. Really one of the best on the platform.
Great interaction with Cust Service Rep, Aaron. Had a complex discount issue other apps couldn't see to work. This one see to be the one. So far so good!
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