Piper Magic review for Amai Bulk Discount & Sales

Nov. 27, 2017

Completely failed me on Black Friday. No scheduled discount activated, and while live chat support was responsive, had to refer the issue to dev support, from whom I didn't receive a response until late the next day. Spent the next four hours manually activating each discount within Shopify as I had customers waiting online for the sale to begin. If I had not been up (midnight sale launch) and not seen the issue until morning, it would have resulted in at least $1500 of lost sales. I appreciate there was congestion due to the major sale weekend, and I was activating a few hundred products, but if after 30 minutes of the sale beginning nothing is on sale... the app has failed. Further, the interface for this app is clumsy. Should a product need to be moved from one discount level to another there is no display of which sale level it can be found in. A drag and drop across multiple sales, or at worst, allow a product to be de-activated from within any sale (not locked up as 'Used') would save a lot of time. Waste of money, and nearly cost me a LOT!