Govee review for Discount Ninja Promo Engine
Nov. 3, 2021
We used discountninja on all our 4 shopify stores as it can help to create a satisfying automatic coupon. Whilst I found this brings us a lot of trouble 1. customers cannot receive order confirmation email as discountninja created draft orders a lot 2. Discountninja unreasonablely gave out super big discount to our customers, which result in that our customers can get products at 0 dollar or super low price. That caused us a big loss. And when we contacted discountninja, they just told us it's shopify problem without solving it for merchant. So in order to maintain our store in good condition, we have to uninstall Discountninja. Everyone, mind before you install it.
Hi there Govee, we're sad to learn that you have decided to uninstall the app. We hope you will re-evaluate using the app once Shopify fixes the bug that impacted your order confirmation notifications. With regards to the first issue ("1. customers cannot receive order confirmation email"): this **only** impacts customers who choose to use our "stack a discount code in the checkout" feature. This feature is off by default and the limitations related to this feature are clearly marked in the app. When using this feature (off by default), it is a known limitation that some customers, due to a Shopify bug, find that some order confirmation notification emails (based on the standard Shopify template) are not sent out after an order is completed. Discount Ninja (by default) uses the official Shopify Draft Order API to prepare a checkout. This issue has been brought to Shopify's attention in May of 2021 and the Discount Ninja team has worked with Shopify throughout the last six months to help investigate this issue. As of November 2021 Shopify has not yet resolved this issue. We understand that this problem, for the customers that are impacted, can be problematic. We advise customers that run into this to use an alternative solution to send out the order confirmation email for the time being, such as, for example, Klaviyo. An alternative solution is to switch to our discount code based checkout, which is not impacted by this Shopify bug, as we have discussed in our call with Govee on this topic. With regards to the second issue ("2. Discountninja gave out super big discount"): as discussed in our call, when using the discount code mode, the app combines all offers redeemed by the customer into a single discount code. The app allows you to configure which offers can combine to protect against providing a larger discount than expected. Our customer service team can assist in setting this up properly to avoid any issues.
Discount Ninja - A powerful promotion engine for Shopify