Rating
5.0
feedback
7
chart
#4,558
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
29%
-
Less than a day
0%
-
Less than a month
57%
-
Less than a year
14%
-
More than a year
0%
Reviews Summary
Disputely, a dispute and chargeback prevention app, has received overwhelmingly positive reviews from ecommerce merchants. Users praise the team for their exceptional customer service, transparency, and proactive approach in resolving issues. The app is commended for its ability to catch alerts early, saving merchants from headaches later on. Additionally, Disputely is highlighted for its competitive rates, smooth setup process, and effectiveness in reducing chargeback rates significantly. Customers appreciate the responsive support and the team's dedication to helping merchants prevent disputes.
Highlights
Review RSS Feed
All reviews
Nov. 29, 2025
We had a falling out with another alert company after they accidentally unenrolled our ETHOCA alerts, spiking our chargebacks. Kapil at Disputely however was able to figure out a way to get our ETHOCA alerts re-enrolled while the other company said they had to wait for email responses. In the meantime the other companies have tried to scare friends of ours saying our company will not be protected if we migrate but that is false, they just had to approve a RDR email and communicate properly with the company your migrating to. The team here has gone far our of there way to help us. Thanks for being transparent and saving us money.
Nov. 19, 2025
Love their system to prevent from being billed for duplicate alerts. Great service and the best RDR, CDRN & ETHOCA rates. Without them I probably wouldnt have payment processing right now.
Nov. 17, 2025
Really good experience with Disputely so far, they catch alerts very early and it saves a lot of headache later. Their rates are also very competitive compared to other Apps I’ve used, and the setup process was smooth. Overall, it’s been a solid experience, and I’m happy with how Disputely helps me stay ahead of disputes without any hassle.
Nov. 9, 2025
Tried other dispute and chargeback prevention softwares and had problems with them mapping alerts. This is the only company so far that went out of there way to reach out to us when they saw our alerts where not setup properly and made sure our store was properly protected.
Nov. 9, 2025
They took no time at all to help me start fighting disputes once setup and helped me setup rules for chargeback alerts that made sense for my business. Very responsive support and an overall good experience so far.
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