Rating
3.8
feedback
11
chart
#4,523
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
18%
-
Less than a day
0%
-
Less than a month
45%
-
Less than a year
27%
-
More than a year
0%
Reviews Summary
Disputely, a Shopify App for dispute and chargeback prevention, has received mixed reviews from users. Positive feedback highlights the effectiveness of the app in catching alerts early, saving merchants from chargebacks, and providing competitive rates. Users appreciate the responsive support team and the smooth setup process. Additionally, Disputely is praised for its transparency and proactive approach in ensuring that alerts are properly set up to protect the store. On the other hand, negative reviews mention issues with handling ETHOCA alerts, slow response times, and lack of communication regarding account changes. Some users express disappointment in the app's ability to prevent chargebacks effectively and recommend other services like Chargeblast instead. Overall, while some users have had positive experiences with Disputely's services and support, others have encountered challenges and limitations in chargeback prevention and dispute resolution.
Highlights
Review RSS Feed
All reviews
March 24, 2026
refunded so many of my orders. i can definitely have prevent all those refunds myself.
March 17, 2026
works perfectly. I used to use a different service and was getting so many chargebacks, Disputely literally saved my store, they're legit
March 9, 2026
Extremely disappointed with how Disputely handles ETHOCA alerts. The entire purpose of ETHOCA notifications is to prevent chargebacks by alerting merchants early so the issue can be resolved before a dispute is filed. However, in our case we were charged for an ETHOCA alert even though the transaction still became a dispute anyway. If the dispute is already happening, the alert clearly did not serve its intended preventative function — yet the fee was still applied. For merchants relying on these alerts to reduce chargebacks, being charged for notifications that don’t actually prevent the dispute is frustrating and feels misleading. I’ve reached out to support for clarification, but this experience makes it difficult to trust the value of the service.
Feb. 27, 2026
Probably the worst app to use if you want to actually fight AND prevent chargebacks. Everyone working there is slow to respond, slow to solve issues, and don't care. I was unenrolled from from one of the RDR's or CDRN's (not sure which), and Disputely cared so much, that they didn't even tell me. Overall, terrible company. Had like 50% coverage at one point. Not worth. Go with someone credible like Chargeblast. Literally no point of going with these guys
Nov. 29, 2025
We had a falling out with another alert company after they accidentally unenrolled our ETHOCA alerts, spiking our chargebacks. Kapil at Disputely however was able to figure out a way to get our ETHOCA alerts re-enrolled while the other company said they had to wait for email responses. In the meantime the other companies have tried to scare friends of ours saying our company will not be protected if we migrate but that is false, they just had to approve a RDR email and communicate properly with the company your migrating to. The team here has gone far our of there way to help us. Thanks for being transparent and saving us money.
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