Rating
4.0
feedback
9
chart
#4,604
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
22%
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Less than a day
0%
-
Less than a month
44%
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Less than a year
22%
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More than a year
0%
Reviews Summary
Disputely has received overwhelmingly positive reviews from ecommerce merchants who have installed the app on their online stores. Users appreciate the proactive approach of the Disputely team in catching alerts early and preventing chargebacks. The app is praised for its competitive rates compared to other similar apps and the smooth setup process. Customers have highlighted the responsive and supportive nature of the team, as well as their dedication to helping merchants protect their businesses from disputes. Disputely has been successful in reducing chargeback rates significantly for users and providing effective solutions to prevent billing for duplicate alerts.
Highlights
Review RSS Feed
All reviews
March 5, 2026
Extremely disappointed with how Disputely handles ETHOCA alerts. The entire purpose of ETHOCA notifications is to prevent chargebacks by alerting merchants early so the issue can be resolved before a dispute is filed. However, in our case we were charged for an ETHOCA alert even though the transaction still became a dispute anyway. If the dispute is already happening, the alert clearly did not serve its intended preventative function — yet the fee was still applied. For merchants relying on these alerts to reduce chargebacks, being charged for notifications that don’t actually prevent the dispute is frustrating and feels misleading. I’ve reached out to support for clarification, but this experience makes it difficult to trust the value of the service.
Feb. 27, 2026
Probably the worst app to use if you want to actually fight AND prevent chargebacks. Everyone working there is slow to respond, slow to solve issues, and don't care. I was unenrolled from from one of the RDR's or CDRN's (not sure which), and Disputely cared so much, that they didn't even tell me. Overall, terrible company. Had like 50% coverage at one point. Not worth. Go with someone credible like Chargeblast. Literally no point of going with these guys
Nov. 29, 2025
We had a falling out with another alert company after they accidentally unenrolled our ETHOCA alerts, spiking our chargebacks. Kapil at Disputely however was able to figure out a way to get our ETHOCA alerts re-enrolled while the other company said they had to wait for email responses. In the meantime the other companies have tried to scare friends of ours saying our company will not be protected if we migrate but that is false, they just had to approve a RDR email and communicate properly with the company your migrating to. The team here has gone far our of there way to help us. Thanks for being transparent and saving us money.
Nov. 19, 2025
Love their system to prevent from being billed for duplicate alerts. Great service and the best RDR, CDRN & ETHOCA rates. Without them I probably wouldnt have payment processing right now.
Nov. 17, 2025
Really good experience with Disputely so far, they catch alerts very early and it saves a lot of headache later. Their rates are also very competitive compared to other Apps I’ve used, and the setup process was smooth. Overall, it’s been a solid experience, and I’m happy with how Disputely helps me stay ahead of disputes without any hassle.
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