Disputely Chargeback Alerts
Disputely, a chargeback mitigation app, has received a mix of positive and negative reviews from ecommerce merchants. On the positive side, users appreciate the excellent customer support provided by the team, with mentions of specific support agents like Marielle and Fatma who were helpful and responsive. The app is praised for its effectiveness in preventing chargebacks, catching alerts early, and resolving disputes efficiently. Users also highlight the competitive pricing and value for the features offered, as well as the straightforward setup process. However, there are negative reviews mentioning issues with the dashboard not functioning properly, slow response times, and concerns about the handling of ETHOCA alerts. Some users expressed disappointment with the lack of proactive prevention of chargebacks and communication issues with the app.
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Disputely has been excellent. The platform is easy to use, the automation saves us a ton of time, and their team has been extremely responsive whenever we need help. We use them across multiple stores, and they’ve made handling disputes and chargebacks significantly easier to manage. Great product, great support, and a team that actually understands e-commerce. If Shopify let me give 6 stars, I would.
I received excellent service, and the app is very helpful for resolving chargebacks; I recommend it.
Good service. Better coverage then the last service I used and less getting less chargebacks from using their resolve system that the last company I used didnt even have.
have been using disputely great app saved us so much hustle with chargebacks and taken care of it for us thanks!
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