Rating
4.3
feedback
13
chart
#4,193
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
23%
-
Less than a day
0%
-
Less than a month
38%
-
Less than a year
31%
-
More than a year
0%
Reviews Summary
Disputely, a Shopify App for dispute and chargeback prevention, has received mixed reviews from users. Positive feedback highlights the effectiveness of the app in catching alerts early, saving merchants from chargebacks, and providing competitive rates. Users appreciate the responsive support team and the smooth setup process. Additionally, Disputely is praised for its transparency and proactive approach in ensuring that alerts are properly set up to protect the store. On the other hand, negative reviews mention issues with handling ETHOCA alerts, slow response times, and lack of communication regarding account changes. Some users express disappointment in the app's ability to prevent chargebacks effectively and recommend other services like Chargeblast instead. Overall, while some users have had positive experiences with Disputely's services and support, others have encountered challenges and limitations in chargeback prevention and dispute resolution.
Highlights
Review RSS Feed
All reviews
April 15, 2026
really good staff always helping me out, i win most of my chargebacks to be honest looks like they have a really good system in place. it seems the people who are complaining might be slightly sensetive.
April 8, 2026
honestly thought this was gonna be another overhyped service that doesn't deliver. i was wrong. setup was straightforward, support actually responds fast, and the alerts work. not much else to say, it just does what it's supposed to do.
March 30, 2026
I got charged for the same chargeback twice despite having automatic refunds set up. Support walked me through how my account should actually be configured, and once I explained the full situation, they refunded one of the chargebacks and showed me how to protect myself from it happening again. Genuinely hadn't experienced that kind of support in a long time.
March 17, 2026
works perfectly. I used to use a different service and was getting so many chargebacks, Disputely literally saved my store, they're legit
March 9, 2026
Extremely disappointed with how Disputely handles ETHOCA alerts. The entire purpose of ETHOCA notifications is to prevent chargebacks by alerting merchants early so the issue can be resolved before a dispute is filed. However, in our case we were charged for an ETHOCA alert even though the transaction still became a dispute anyway. If the dispute is already happening, the alert clearly did not serve its intended preventative function — yet the fee was still applied. For merchants relying on these alerts to reduce chargebacks, being charged for notifications that don’t actually prevent the dispute is frustrating and feels misleading. I’ve reached out to support for clarification, but this experience makes it difficult to trust the value of the service.
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