Rating
4.4
feedback
15
chart
#3,946
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
20%
-
Less than a day
0%
-
Less than a month
47%
-
Less than a year
27%
-
More than a year
0%
Reviews Summary
Disputely, a chargeback mitigation app, has received overwhelmingly positive reviews from ecommerce merchants. Users praise the genuine and responsive support team that guides them through setup and resolves concerns quickly. The app is highlighted for its effectiveness in preventing chargebacks, with merchants reporting better rates compared to competitors. Additionally, Disputely is commended for catching alerts early and providing clear communication to help merchants stay ahead of disputes. However, there are a few negative reviews mentioning issues with ETHOCA alerts and slow response times from the support team.
Highlights
Review RSS Feed
All reviews
April 19, 2026
The best chargeback mitigation app I've used to date. Genuine team that addresses and resolves your concerns, answers quickly, and doesn't feel like a corporate AI chatbot when you speak to them. Enrollment was quick and easy, they guide you through everything. Better rates than competitor apps as well. 5/5
April 15, 2026
really good staff always helping me out, i win most of my chargebacks to be honest looks like they have a really good system in place. it seems the people who are complaining might be slightly sensetive.
April 8, 2026
honestly thought this was gonna be another overhyped service that doesn't deliver. i was wrong. setup was straightforward, support actually responds fast, and the alerts work. not much else to say, it just does what it's supposed to do.
March 30, 2026
I got charged for the same chargeback twice despite having automatic refunds set up. Support walked me through how my account should actually be configured, and once I explained the full situation, they refunded one of the chargebacks and showed me how to protect myself from it happening again. Genuinely hadn't experienced that kind of support in a long time.
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