Disputely: Prevent Chargebacks
Disputely, a Shopify App for handling chargebacks, has received overwhelmingly positive reviews from ecommerce merchants. Users praise the app for saving them time, providing excellent support, and effectively resolving disputes. The automation feature is highlighted as a time-saver, and the team behind Disputely is commended for being responsive and understanding of e-commerce needs. Customers appreciate the unique features like RESOLVE, which helps decrease chargeback chances. The app is described as solid, with good value for the price, and users are happy with the free useful features included. However, there are a few negative reviews mentioning issues with the dashboard functionality, unmet promises regarding chargeback fighting, and dissatisfaction with how ETHOCA alerts are handled. Despite these drawbacks, the majority of users find Disputely to be a reliable and effective solution for managing chargebacks.
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Destroyed our brand, didnt enroll us correct didnt protect us ended up with a shopify hold. Avoid.
Completely messed us around, didnt enroll our Visa side properly. Lied when we asked if it was, chargebacks pilled up and promised theyd called visa and sorted it. Had to leave as they didnt actually do anything, now im being monitored by shopify payments.
Asked to transfer over to chargeflow as the catch rate was 70% and it should be around 90% on alerts, they disenrolled me so I had no protection and then just left me. Chargebacks are pilling up and could lose my whole store. They only really respond to our customer help when we threaten them with reviews. Stick to chargeflow the catch rate on alerts is much higher.
Disputely has saved us so much time handling chargebacks. Easy to use, great support, and it actually wins disputes. Highly recommend
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