Rating
4.4
feedback
14
chart
#4,220
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
21%
-
Less than a day
0%
-
Less than a month
43%
-
Less than a year
29%
-
More than a year
0%
Reviews Summary
The reviews for the Disputely Shopify App are overwhelmingly positive, with users praising the effectiveness of the app in preventing chargebacks and the exceptional support provided by the team. Customers appreciate the quick response times, straightforward setup process, and the ability of the app to catch alerts early, saving them from potential disputes. Many users have highlighted the competitive rates offered by Disputely compared to other similar apps. However, there are a few negative reviews that mention issues with ETHOCA alerts not preventing chargebacks as expected and some dissatisfaction with the responsiveness of the support team in certain cases. Overall, the app is highly recommended for its efficiency in reducing chargebacks and the dedication of the team to help merchants protect their stores.
Highlights
Review RSS Feed
All reviews
April 19, 2026
The best chargeback mitigation app I've used to date. Genuine team that addresses and resolves your concerns, answers quickly, and doesn't feel like a corporate AI chatbot when you speak to them. Enrollment was quick and easy, they guide you through everything. Better rates than competitor apps as well. 5/5
April 15, 2026
really good staff always helping me out, i win most of my chargebacks to be honest looks like they have a really good system in place. it seems the people who are complaining might be slightly sensetive.
April 8, 2026
honestly thought this was gonna be another overhyped service that doesn't deliver. i was wrong. setup was straightforward, support actually responds fast, and the alerts work. not much else to say, it just does what it's supposed to do.
March 30, 2026
I got charged for the same chargeback twice despite having automatic refunds set up. Support walked me through how my account should actually be configured, and once I explained the full situation, they refunded one of the chargebacks and showed me how to protect myself from it happening again. Genuinely hadn't experienced that kind of support in a long time.
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