Inmar Package Free Returns
Package Free and Label Free Returns
Rating
3.3
feedback
17
chart
#10,862
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
12%
-
Less than a year
47%
-
More than a year
35%
Reviews Summary
The reviews for the Doddle Returns portal app on Shopify are a mix of positive and negative feedback. On the positive side, many users appreciate that the app is free and offers a professional way to manage returns for customers. The customer service team, particularly individuals like Catherine, Jeff, Aubrey, and Alan, received high praise for being helpful, knowledgeable, and responsive. Users also mentioned that the app is user-friendly, easy to set up, and streamlines the returns process effectively. However, on the negative side, some users expressed frustration with the lack of customer support and difficulties in getting the app set up and working properly.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 29, 2024
lack of support to even get setup, we tried to contact them several times with no response. we suggest not to setup your app that requires your manual setup if your not going to actually provide the support
March 16, 2022
I just added the Doddle Returns portal to my site and it looks great! It's very easy to use and I love that I'm not paying a monthly fee to use this app since I am just starting out. I'm excited that this can scale and grow with my business. The best part is the amazing customer service! Catherine was great at explaining how everything works and Jeff made the onboarding and set up so easy! They are quick to respond and incredibly helpful. I'm a very happy customer!
Jan. 25, 2022
I am very happy about my experience with Doddle. It's such a gift to have a free portal as robust as Doddle, especially when you're just getting started and need to keep the overhead costs to a minimum. I started with a meeting with Aubrey, who walked me through the app andhow it looks from a customer perspective. Then she took me behind the scenes and showed what I'd be able to do with it as the seller. I was then directed to Jeff with onboarding who walked me through the whole set up and helped me launch it live. Thanks for the great experience. Looking forward to seeing how this helps my customers.
Dec. 26, 2021
This app is super helpful and makes your selling process a lot easier. Giving your customer a smooth return process is what everyone looks for! Aubrey gave an amazing intro to the platform and Jeff finished with all the questions that I had left. Great teamwork, organized system and a great app! I highly recommend working with Doodle for your returns/exchanges and the you will not be disappointed with the team that is ready to help whenever you are stuck! Thank you so much.
Dec. 15, 2021
Such a great app and it's FREE! I was looking for an automated and professional way to manage returns for my customers. This is it! It's user friendly for me and my customers. The best part is the customer service and onboarding, Jeff and Aubrey were great to work with and on hand when I need any assistance. If you are looking for a returns app, look no further.
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