Dollarback: Cashback & Loyalty
The Dollarback Shopify app has received overwhelmingly positive reviews from users. Customers praise the app for its valuable features, prompt and helpful support, and seamless integration with Shopify. The support team is highlighted as being responsive, patient, and going above and beyond to assist users with setup and customization. Users appreciate the ease of use, the effectiveness of the cashback and loyalty features, and the positive impact on customer retention and repeat purchases. The app is commended for its reliability, smooth installation process, and continuous improvement based on user feedback. However, there are a few negative reviews mentioning compatibility issues with certain subscription plans and some initial confusion with the cashback setup. Overall, Dollarback is highly recommended for its functionality, exceptional customer service, and potential for driving customer loyalty and sales growth.
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This app does exactly what we need it to and it does so flawlessly. Dollar Labs support is prompt and professional. They were very helpful during our set up.
Valuable app and very good, prompt support for all the issues I have had so far.
je viens de l'installer et payer mais je me rends compte que la plupart des options ne sont pas compatibles avec mon abonnement (bien sûr il faut payer la formule la plus chère) d'autre part l'insertion de cashback pour mes clients existants est contre intuitive, elle a adresse par défaut un mail très impersonnel et pas du tout formaté à 1500 de mes clients avant que je m'en rende compte. Pour l'instant ce n'est pas une bonne expérience. En plus aujourd'hui je reçois un mail de leur part pour me dire que leur appli ne fonctionne plus actuellement.
Hi there, Thanks for taking the time to share your feedback — we’d like to clarify a few points to avoid any confusion for others reading this. First, the app was installed under a trial period, and no charges were made at the time. Our pricing and feature availability are clearly outlined before any upgrade. Regarding cashback for existing customers: emails are never sent automatically by default. In your case, cashback was imported using the bulk import feature, and notifications are only sent if the “notify customer” option is explicitly selected. This setting is disabled by default. On the email formatting — the emails sent by our app are fully customizable. The preview you’re referring to appears to be Shopify’s default credit notification template, not the one configured within our app. Personalization (branding, styling, messaging) is controlled by the merchant. As for the downtime: there was a brief interruption, which we proactively communicated to all merchants. While we strive for 100% uptime, occasional outages can happen — and we always work quickly to resolve them and keep users informed. We’re happy to personally help you set things up the right way and ensure everything runs smoothly. Feel free to reach out - we’d love to make this right. — Team Dollarback Translation of Original Review (for other readers): “I just installed and paid for the app, but I realized that most features are not compatible with my subscription (of course, you have to pay for the most expensive plan). Also, adding cashback for my existing customers is not intuitive — it automatically sent a very impersonal and poorly formatted email to 1,500 of my customers before I noticed. So far, this has not been a good experience. On top of that, today I received an email saying that their app is currently not working.”
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