Dollarback: Loyalty & Rewards
The reviews are overwhelmingly positive, with merchants praising the app’s ease of setup, reliable performance, and especially its customer support. Many users highlight fast, friendly, and highly responsive help from the team, often mentioning that support goes above and beyond during setup, data imports, customization, and even unusual use cases. Several reviewers also note that the cashback/store credit model is effective for driving repeat purchases, improving customer retention, and fitting well into their store or POS workflows. The main negative feedback is limited but important: one reviewer reported that some features were locked behind a higher-priced plan, that importing cashback for existing customers felt unintuitive, and that an email was sent to many customers before they realized it. That same review also mentioned a temporary service issue where the app was not working. Overall, the app is seen as feature-rich and effective, but the few concerns center on pricing tier limitations, onboarding/import complexity, and occasional reliability issues.
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Simple, easy and fast supportive. We have been using this for 2 months plus, and we highly recommend for all stores. We just activated automatic notifications and it helped push our sales by 2x in a few hours. Been speaking to the team for some time and they are highly responsive.
We were looking for a loyalty app that can support our previous platform's setup, which was a no-nonsense, percentage cash-back system. Not only does Dollarback Loyalty & Rewards support that setup, Lesle and the team are super quick to respond and offer help when I run into a question, even for more unconventional uses of their platform. The move from our previous POS was full of headaches, but thanks to Dollarback, continuing our loyalty program was not one of them.
App ben fatta e completa!! Team sempre gentile e disponibile.
I can not recommend this app enough! Chat support is near instantaneous with their replies, friendly and thoroughly helpful! Setup is easy and the cash back program is far more customizable than we found on other apps we tried. Thank you Dollarback!
This app does exactly what we need it to and it does so flawlessly. Dollar Labs support is prompt and professional. They were very helpful during our set up.
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