Dollarback: Cashback & Loyalty
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Valuable app and very good, prompt support for all the issues I have had so far.
je viens de l'installer et payer mais je me rends compte que la plupart des options ne sont pas compatibles avec mon abonnement (bien sûr il faut payer la formule la plus chère) d'autre part l'insertion de cashback pour mes clients existants est contre intuitive, elle a adresse par défaut un mail très impersonnel et pas du tout formaté à 1500 de mes clients avant que je m'en rende compte. Pour l'instant ce n'est pas une bonne expérience. En plus aujourd'hui je reçois un mail de leur part pour me dire que leur appli ne fonctionne plus actuellement.
Hi there, Thanks for taking the time to share your feedback — we’d like to clarify a few points to avoid any confusion for others reading this. First, the app was installed under a trial period, and no charges were made at the time. Our pricing and feature availability are clearly outlined before any upgrade. Regarding cashback for existing customers: emails are never sent automatically by default. In your case, cashback was imported using the bulk import feature, and notifications are only sent if the “notify customer” option is explicitly selected. This setting is disabled by default. On the email formatting — the emails sent by our app are fully customizable. The preview you’re referring to appears to be Shopify’s default credit notification template, not the one configured within our app. Personalization (branding, styling, messaging) is controlled by the merchant. As for the downtime: there was a brief interruption, which we proactively communicated to all merchants. While we strive for 100% uptime, occasional outages can happen — and we always work quickly to resolve them and keep users informed. We’re happy to personally help you set things up the right way and ensure everything runs smoothly. Feel free to reach out - we’d love to make this right. — Team Dollarback Translation of Original Review (for other readers): “I just installed and paid for the app, but I realized that most features are not compatible with my subscription (of course, you have to pay for the most expensive plan). Also, adding cashback for my existing customers is not intuitive — it automatically sent a very impersonal and poorly formatted email to 1,500 of my customers before I noticed. So far, this has not been a good experience. On top of that, today I received an email saying that their app is currently not working.”
This app is really amazing. The responses, features, and support are all very helpful and cooperative, It always helps me achieve what I want.
Great support! They helped me set-up the app, import old loyalty app data to their app and customize the app to the look and feel of our website. First class!
Dollarback was very easy to set up, and our customers understand store credit much better than points, so we’re already seeing more repeat purchases and reviews. Even though I’m still on the free tier, Lesle always goes above and beyond whenever I need help, which really gives me confidence in using this app long term.
Great customer service! Quick to respond and understood what I was asking. Satisfied!
Really appreciate their service and helpful! First time try the cashback apps from DOLLAR LABS!
Dollarback has been a great addition to my Shopify setup—smooth installation, reliable performance, and everything works exactly as expected. What really stands out is the support: incredibly fast, helpful, and genuinely next-level. I’ve honestly never experienced support this good before. Highly recommended.
Has most functions you need and very quick support
Alcançamos 75% de clientes recorrentes, estamos muito contentes com a Dollarback e indicamos a todos que querem alcançar esse nível de retorno :)
Dollarback: Cashback & Loyalty might be a fairly new program, and yes, there are still a few things they’re ironing out. But honestly, the potential they’ve shown is really impressive. They’ve managed to build a loyalty system that fully integrates with Shopify. What really stands out is their support. Abel has been especially amazing, fast to respond, patient, and able to sort out issues in literally minutes to a few hours. It’s rare to get service that feels this personal and this reliable. All in all, even though they're still growing. I am happy to be part of the early journey.
Dollarback is genuinely and refreshingly incredible to work with. This app is built really well, and everything just works out of the box. That said, we threw a lot their way during our transition from an old point of sale system and old points-based rewards/loyalty system to this new multi-channel dollar-value rewards model, and they’ve consistently shown patience, follow-through, and genuine care. They’ve added features in real time based on our feedback -- from the ability to limit cashback by sales channel and specific item variations, to updating their bulk import tool to recognize customer IDs, to even getting their app embed to play nicely with our quick view modal. It’s rare to find a team that moves this fast while keeping such a collaborative, human approach. Truly refreshing, thanks guys!
Excellent support! The team was very responsive and quickly resolved my issue. I highly recommend Dollarback. Not only for its functionality, but also for the outstanding customer service.
Great customer support and help while setting up a promo!
So far blown away by the app and also by the support that comes with the app. Quick to reply, Quick to help. This app and the guys behind it have a lot of potential
If I could do 10 stars, I would. We use about 15 different apps for Shopify and Shopify POS, and this one works flawlessly. When we have had a question or feature request, the tech support has been second to none. If only every app offered this level of support and bug free functionality.
We needed a solution that could handle bulk credit uploads efficiently, and this app delivered exactly what we were looking for. The support we received throughout the process was truly exceptional—far beyond our expectations. Their customer service is what truly sets them apart from other apps.
Amazing team! Their customer support is next level. I love the app, and it helps incentivize customers to make more purchases. The best part is that it blends seamlessly with our store.
Thank you Pivura team for the valuable feedback. Genuinely grateful for your early support!
Incredible. 10 stars. We came from another big popular points app and right when I saw Dollarback on the Shopify app store, I knew it was a winner for our store. It has all the features I was looking for. The creator is an awesome person really trying to help businesses. I literally compared all apps for hours and did sales calls etc... all the processes and then I saw the Dollarback app and knew immediately this is what our store needs and our customers love it and its so simple and easy. If you see this review, download it see for yourself. This app is ahead of the game.
Thank you Raghouse team for the valuable feedback. Genuinely grateful for your early support!
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