IRL Catalog review for DonateMate for Donations
April 7, 2022
Updating my review again because I ended up coming back to this app since my client really wanted the donation product feature. Though initially there were some glitches and formatting issues due to my store theme, Ben went in and fixed all these, explaining very thoroughly each of the issues. Based on my current experience with Ben and DonateMate, I highly recommend! See my previous reviews below: I am updating this review after being contacted by Ben, who has provided excellent support and stands by his product. I tried another donation app and continued to get 503 errors, so there must be a conflict within the different apps I have installed on my platform. That being said, I am sticking with a different donation platform for now, so I can't give 5 stars because I actually don't know how this one works. But 4 stars for great customer support from Ben! Here is my original review: Nothing but one error after another. Even got 503 errors in the initial onboarding process while clicking from one step to the next. Once I published a donation product, clicking the link to the product led to a 403 page not found error. This problem immediately went away once I deleted the app. Even if customer service can help, it's not worth it to experience at least 5-6 different errors in the first 10 minutes of using the app. There's something not right here.
Thanks for the update, Mary. It's been great to work with you on this project for your client. It's amazing what we can do when we work together! Previous response: First of all, let me apologise for your experience; this is not the experience that people should have when working with DonateMate. I've reached out to your web developer directly to try and see if we can work this out together. I am looking forward to chatting with you. In the meantime, here is some context on your error report. If a 503 Error appears during the login for any Shopify App, it means that the app server isn't able to communicate to the Shopify API; this is called a "Service Unavailable" Error and typically happens when the Shopify API goes offline for a short period. In your case, the service was offline for about 3 minutes. The API is separate from the service that hosts the shopfront, for this very reason, so you probably didn't see any other issues appear at the time. Further, because of the 503 error from Shopify, it appears you did not complete the install process, so errors with the app are bound to happen. I would really love to make this right for you, so please jump on and book a time with me directly. Cheers Ben
