DOOFINDER ‑ Search & Discovery
Doofinder - Search and Discovery
Rating
4.8
feedback
853
chart
#1,253
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
17%
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Less than a year
59%
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More than a year
23%
Reviews Summary
The reviews for this Shopify app are quite mixed. While some users have had a positive experience with the app, mentioning that it has transformed the usability of their website, improved search capabilities, and provided excellent customer support, others have faced issues such as delayed loading times, high costs based on the number of requests, lack of visibility for images, and poor customer service. The positive themes include improved website usability, enhanced search functionality, helpful customer support, and ease of use. On the other hand, the negative themes revolve around technical issues, high costs, lack of visibility for images, and poor customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 5, 2024
We tried this app, but unfortunately, we had some issues especially for the mobile devices the search widget would load after a 1-2 seconds delay. And if your store experiences a high number of sessions per day, it might become quite expensive since the cost is based on the number of requests your store makes. Since our store has the around 150k monthly sessions and after installing this app for a week this app made a request of around 55,000 requests. We were on pro plan having 100,000 request per month and the price was $130/month approx. We later had to increase the limit to 200,000 request per month, which significantly increased the cost. And there is no immediate support for the emergencies.
We’re sorry for the delay on mobile devices, likely due to site or internet speeds. We reached out to offer help and discuss a personalized plan to address cost concerns for high-traffic stores, but we didn’t receive a response. We’re always working to improve our support. Please let us know how we can assist you further. We appreciate your feedback and remain ready to help.
Feb. 7, 2024
Very bad experience. Very satisfied at the beginning, but the problems soon piled up. Images are not visible when searching, and they cannot solve the problem. I've been emailing for weeks now, and they don't read the content of the emails. So be careful! I wouldn't recommend this app.
We deeply regret the inconvenience you faced. We've swiftly addressed the image visibility issue for all your countries. I have checked with the support team, and the problem was that you hadn't indexed the products accordingly in the store, and they assisted you in doing it. Your feedback is invaluable, and we're dedicated to crafting a more seamless experience. Please don't hesitate to reach out if you need further assistance.
Jan. 16, 2024
I can honestly say that this app has transformed the usability of our website. We got called about a trial just at the prefect time when I was frustrated with the native search capabilities of default Shopify and the vast variation of our products and about to search for a solution, either through an app or looking into getting something customer built. I am so glad we went with it because it not only have customers been loving how they browse our website again but also the staff find it a breeze to use, even when they don't work with our online inventory. Lindsay was amazingly helpful. She took the time to answer my concerns and all of my questions with clear and concise explanations. Anything that she couldn't answer directly, she consulted their team and got back to me so quick. We've had it live for a few months now and I don't know how we didn't have it before.
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