Rating

4.8

feedback

883

Reviews

chart

#1,252

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    18%
  • Less than a year
    56%
  • More than a year
    22%

Reviews Summary

The reviews for this Shopify App are quite mixed. While some users have had a positive experience with the app, mentioning that it has transformed the usability of their website, improved search capabilities, and provided excellent customer support, others have faced issues such as delayed loading times, high costs based on the number of requests, and lack of immediate support for emergencies. Some users also mentioned problems with images not being visible during searches and difficulties in getting timely responses to their emails. Overall, the app seems to have a significant impact on user experience and search functionality, but cost and support issues are areas of concern for some users.

Highlights

Mixed reviews with positive and negative experiences
Impact on usability and search capabilities
Cost and pricing concerns
Customer support satisfaction
Issues with delayed loading times and lack of immediate support

Rating Breakdown

  • 5
    93% (817 ratings)
  • 4
    2% (20 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (15 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 15, 2025

Intuitive, fast and by far the best search tool for large catalogues, we have been using Doofinder for over a year now, recently we had a theme upgrade and it caused some issues with loading, there customer service is second to none and the issue was addressed and solved so quickly, thanks to Tau, Victor and the team.

Store

Millin

Using app

About 1 year

Total reviews

4

Average rating

5.0

2 / 5 Share

June 5, 2024

We tried this app, but unfortunately, we had some issues especially for the mobile devices the search widget would load after a 1-2 seconds delay. And if your store experiences a high number of sessions per day, it might become quite expensive since the cost is based on the number of requests your store makes. Since our store has the around 150k monthly sessions and after installing this app for a week this app made a request of around 55,000 requests. We were on pro plan having 100,000 request per month and the price was $130/month approx. We later had to increase the limit to 200,000 request per month, which significantly increased the cost. And there is no immediate support for the emergencies.

Using app

7 days

Total reviews

12

Average rating

4.6

Developer Reply

We’re sorry for the delay on mobile devices, likely due to site or internet speeds. We reached out to offer help and discuss a personalized plan to address cost concerns for high-traffic stores, but we didn’t receive a response. We’re always working to improve our support. Please let us know how we can assist you further. We appreciate your feedback and remain ready to help.

1 / 5 Share

April 22, 2024

Spam

Using app

About 1 hour

Total reviews

3

Average rating

2.3

1 / 5 Share

Feb. 7, 2024

Very bad experience. Very satisfied at the beginning, but the problems soon piled up. Images are not visible when searching, and they cannot solve the problem. I've been emailing for weeks now, and they don't read the content of the emails. So be careful! I wouldn't recommend this app.

Using app

5 months

Total reviews

2

Average rating

3.0

Developer Reply

We deeply regret the inconvenience you faced. We've swiftly addressed the image visibility issue for all your countries. I have checked with the support team, and the problem was that you hadn't indexed the products accordingly in the store, and they assisted you in doing it. Your feedback is invaluable, and we're dedicated to crafting a more seamless experience. Please don't hesitate to reach out if you need further assistance.

5 / 5 Share

Jan. 16, 2024

I can honestly say that this app has transformed the usability of our website. We got called about a trial just at the prefect time when I was frustrated with the native search capabilities of default Shopify and the vast variation of our products and about to search for a solution, either through an app or looking into getting something customer built. I am so glad we went with it because it not only have customers been loving how they browse our website again but also the staff find it a breeze to use, even when they don't work with our online inventory. Lindsay was amazingly helpful. She took the time to answer my concerns and all of my questions with clear and concise explanations. Anything that she couldn't answer directly, she consulted their team and got back to me so quick. We've had it live for a few months now and I don't know how we didn't have it before.

Using app

3 months

Total reviews

2

Average rating

5.0

All reviews

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