DOOFINDER ‑ Search & Discovery
Help shoppers find the right products and maximize conversions
Rating
4.7
feedback
752
chart
#1,301
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
43%
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Less than a year
56%
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More than a year
1%
Reviews Summary
The reviews for the Doofinder Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's effectiveness in improving search functionality, customer support from team members like Egor, Lindsay, and Shaun, and the overall user-friendly interface. Users appreciate features like the ability to customize search designs, view search metrics, and receive assistance in setting up the app. However, negative reviews mention issues such as significant cost increases without prior consultation, slow and unhelpful customer support, delays in loading the search widget on mobile devices, and lack of immediate support for emergencies. Some users also reported technical problems like images not being visible during searches.
Highlights
Review RSS Feed
All reviews
March 4, 2026
496% COST INCREASE 496% COST INCREASE - AVOID AT ALL COSTS I have been a customer of Doofinder since 2021. When I signed up, we agreed a €25 per month price for the lifetime of the contract. Without consultation, they increased the price to €149 per month — a 496% increase. My usage would actually qualify for their €49 plan, yet they still placed me on the €149 subscription. When I challenged the increase, Doofinder responded by saying they could no longer meet my expectations, even though my expectations have not changed since the beginning. Early customers supported this company but it now seems like greed has replaced loyalty. I also submitted a GDPR data request, which they have failed to comply with. Based on my experience, I cannot recommend this company in any way.
Feb. 12, 2026
Nonexistent Customer Support Extremely disappointing experience with Doofinder. The app itself might have potential, but it is completely overshadowed by what can only be described as nonexistent customer support. After installation, I encountered several technical issues and reached out multiple times. Responses were slow, generic, and ultimately unhelpful. There was no real ownership of the problem, no meaningful follow-up, and absolutely no sense of urgency — even when the issues were directly impacting sales. For a paid app on Shopify, where search functionality is critical to revenue, this level of support is simply unacceptable. You expect a reliable technology partner, not silence when it matters most. Unfortunately, I cannot recommend it. When you need support, there’s no one there.
Hi, thank you for taking the time to share your experience. I’m truly sorry that we gave you the impression of being unavailable or unresponsive that is never the experience we aim to deliver. I’ve personally reviewed your case in detail. First, I want to apologize for the initial delay. We experienced a temporary backlog that caused our response time to extend to four days, which is clearly not the level of service we strive for. I also see that our commercial representative who was your first point of contact and is fully trained to assist with onboarding and setup proactively offered support early on, but that assistance was declined at the time. Our intention from the beginning was to make sure you had guidance whenever needed. Once your request reached our technical team, your concerns were escalated internally for deeper review. We are currently waiting for your response to continue moving forward and resolve the matter as quickly as possible. We are a team of people who genuinely care about our customers and work every day to provide reliable support and meaningful solutions. I’m sorry we fell short of your expectations, and I would sincerely welcome the opportunity to turn this experience around so you can continue benefiting from Doofinder. If you’re open to it, I would be happy to personally follow up and ensure everything is handled properly. Thank you again for your feedback.
Sept. 27, 2025
Tengo la versión de 59.99 usd y la verdad aunque si esta un poco costosa es jodidamente super buena, llevo como unos 4 meses con ella y no me arrepiento simplemente es muy buena para lo que ofrece: -Soporte god muy amables y te ayudan en todo -Buen diseño de buscado -Puedes agregar diseños en tu buscaod -Metricas de como lo busca la gente y que sale a la hora de buscar -CTR de las cosas que busca la gente Realmente es muy buena APP 100% vale la pena
April 15, 2025
Intuitive, fast and by far the best search tool for large catalogues, we have been using Doofinder for over a year now, recently we had a theme upgrade and it caused some issues with loading, there customer service is second to none and the issue was addressed and solved so quickly, thanks to Tau, Victor and the team.
June 5, 2024
We tried this app, but unfortunately, we had some issues especially for the mobile devices the search widget would load after a 1-2 seconds delay. And if your store experiences a high number of sessions per day, it might become quite expensive since the cost is based on the number of requests your store makes. Since our store has the around 150k monthly sessions and after installing this app for a week this app made a request of around 55,000 requests. We were on pro plan having 100,000 request per month and the price was $130/month approx. We later had to increase the limit to 200,000 request per month, which significantly increased the cost. And there is no immediate support for the emergencies.
We’re sorry for the delay on mobile devices, likely due to site or internet speeds. We reached out to offer help and discuss a personalized plan to address cost concerns for high-traffic stores, but we didn’t receive a response. We’re always working to improve our support. Please let us know how we can assist you further. We appreciate your feedback and remain ready to help.
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