DOOFINDER ‑ Search & Discovery
Doofinder - Search and Discovery
Rating
4.9
feedback
768
chart
#1,290
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
43%
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Less than a year
56%
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More than a year
1%
Reviews Summary
Doofinder is a highly praised app by many users for its search capabilities and customer service. Users appreciate the intuitive and fast search tool that significantly improves the usability of their websites. The customer support team, including individuals like Tau, Victor, Lindsay, Egor, and others, has been highlighted for being responsive, helpful, and knowledgeable. Users have mentioned that the app has increased conversion rates, made it easier for customers to find products, and provided valuable insights into customer search habits. However, some users have raised concerns about the cost of the app, especially for stores with high traffic, and a few negative experiences with issues like delayed loading, image visibility problems, and lack of immediate support during emergencies.
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April 15, 2025
Intuitive, fast and by far the best search tool for large catalogues, we have been using Doofinder for over a year now, recently we had a theme upgrade and it caused some issues with loading, there customer service is second to none and the issue was addressed and solved so quickly, thanks to Tau, Victor and the team.
June 5, 2024
We tried this app, but unfortunately, we had some issues especially for the mobile devices the search widget would load after a 1-2 seconds delay. And if your store experiences a high number of sessions per day, it might become quite expensive since the cost is based on the number of requests your store makes. Since our store has the around 150k monthly sessions and after installing this app for a week this app made a request of around 55,000 requests. We were on pro plan having 100,000 request per month and the price was $130/month approx. We later had to increase the limit to 200,000 request per month, which significantly increased the cost. And there is no immediate support for the emergencies.
We’re sorry for the delay on mobile devices, likely due to site or internet speeds. We reached out to offer help and discuss a personalized plan to address cost concerns for high-traffic stores, but we didn’t receive a response. We’re always working to improve our support. Please let us know how we can assist you further. We appreciate your feedback and remain ready to help.
Feb. 7, 2024
Very bad experience. Very satisfied at the beginning, but the problems soon piled up. Images are not visible when searching, and they cannot solve the problem. I've been emailing for weeks now, and they don't read the content of the emails. So be careful! I wouldn't recommend this app.
We deeply regret the inconvenience you faced. We've swiftly addressed the image visibility issue for all your countries. I have checked with the support team, and the problem was that you hadn't indexed the products accordingly in the store, and they assisted you in doing it. Your feedback is invaluable, and we're dedicated to crafting a more seamless experience. Please don't hesitate to reach out if you need further assistance.
Jan. 16, 2024
I can honestly say that this app has transformed the usability of our website. We got called about a trial just at the prefect time when I was frustrated with the native search capabilities of default Shopify and the vast variation of our products and about to search for a solution, either through an app or looking into getting something customer built. I am so glad we went with it because it not only have customers been loving how they browse our website again but also the staff find it a breeze to use, even when they don't work with our online inventory. Lindsay was amazingly helpful. She took the time to answer my concerns and all of my questions with clear and concise explanations. Anything that she couldn't answer directly, she consulted their team and got back to me so quick. We've had it live for a few months now and I don't know how we didn't have it before.
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