DOOFINDER ‑ Search & Discovery
Doofinder - Search and Discovery
Rating
4.8
feedback
882
chart
#1,308
All reviews
Rating Breakdown
Review RSS Feed
July 30, 2022
Still evaluating after one month. It provides an easily accessible field of useful data and we have gotten excellent support. We feel this would be an excellent app for merchants selling items that are currently socially popular or related to hobbies.
July 26, 2022
I have been using Doofinder on my site for just over a month and have found that the technical support (I spoke to Marc) has been very friendly and fast. The search engine seems very efficient too, with the capability to Exclude results and push certain products for promotions.
July 25, 2022
I amazed at how this app has improved my overall search for the customers and the customer support from Daniel has been amazing. The click thru rate has gone thru the roof, bringing in more customers. It is the best app I have added for my store.
July 21, 2022
Amazing App with loads of features and functionality - this has definitely helped our customers locate the right product with ease! Easy to install and fantastic customer service and support from Andrew! He really goes above and beyond :)
July 20, 2022
Love this app! The amazing customer service (Daniel in particular) made the install process so easy.
July 20, 2022
Superb app and easy to set up! Great support - Marc is a true asset too Doofinder and was available on the phone at all times!
July 19, 2022
Very useful app and you may not realize it till you play and experiment with it. Love the customer support team!!!
July 18, 2022
We're loving this app, In particular the apps functionality to customize what is being searched on our page and smart finder for items that are key-worded correctly. Thank you Nick for being so helpful!
July 18, 2022
Great search engine app with many great features. Their customer service is excellent. Thank you to Nicholas and his team for walking me through all the features and how we can best utilize this tool for our brand and website.
July 14, 2022
We're loving this app, particularly the app's ability to learn and improve without any work from us. The added features are really cool in terms of customizations, and it's easy and intuitive to use. We've seen a lift in online sales since installing and would highly recommend!
July 12, 2022
Love this app. It has greatly improved our search results, plus I now have useful stats to help with our marketing efforts. Christian was not only helpful but patient with my lack of time to meet with him and made the process as easy as possible for me in my busy schedule.
July 11, 2022
Best search engine on the app store. You won't find customer service like this for applications on shopify. Peter and his team are really on top of it.
July 11, 2022
Great application for enhancing the search power of larger sites. Losing sales because of mistakes in spelling are no longer an issue and conversions are up since installing. Would recommend, especially if you have a large catalog!
July 8, 2022
Ein MUSS für jeden Shop!! Die Funktionen sind vielfältig und können sehr viel an der Conversion Rate ausmachen. Wir haben durch die App Doofinder unsere Verkäufe um mindestens 30% steigern können. Was mich am meisten motiviert hat diese Bewertung zu schreiben ist der einzigartige, sehr professionelle und schnelle Support. Grüße und ein großes Dankeschön geht raus an Sefkan. Ich kann die App jedem empfehlen!! Lasst auch von Sefkan beraten und genießt diesen einmaligen Support :) Sefkan
July 7, 2022
Great app, helped a lot with conversions in the first month. We actually ended up subscribing to the 1 year plan. game changer for any e-commerce business! Thank you!
July 7, 2022
There are at least 2 terrible about this app. 1) They constantly send silly ads to subscribe to their apps. Too much spam. 2) After the free trial period is over, the original search bar is not working. I had to delete the app in order to make it work again. They provided no useful info or help regarding this issue.
We hear you and you are totally right. We were only trying to contact you directly to help create a smooth and useful setup... Please accept our sincere apologies. We are very sorry we caused troubles to you and your business, and what's more, that we annoyed you.
July 6, 2022
Doofinder has helped our business by increasing the likelihood of a potential buyer to find what they are looking for on our website. Not only has Doofinder impressed us with their product, but their support team is excellent! Thank you Aonghus for all of your assistance, and thank you Doofinder for providing a quality app that improved our webstore's appearance and sales!
Using app
About 1 month
Total reviews
1
Average rating
5.0
July 5, 2022
Muy buena para nuestra tienda, útil y excelente para conseguir los resultados adecuados. Una experiencia perfecta
June 30, 2022
STOP NOW - In almost a decade of using shopify I've never written a review. This is the first time I've felt so strongly to do so - listen up. The pricing is less than transparent. Every single time the search updates it counts as multiple requests and out-of-the-box it updates *on every single key stroke*. The whole app appears to be designed to maximize your requests and force you into a higher plan. When I spoke to customer support they had to get a second person to weigh in on how to reduce these requests and that person said "they weren't supposed to say it". Even after disabling all the features arguably designed to maximize your usage as suggested by the "rogue representative" there's still constant drains. I entirely disabled the automatic product synchronization and still got over 100 requests counted for product synchronization for the day. This is before we even discuss the black-hat practices of the search itself. For the 44 searches performed yesterday 1,144 "requests" were made. Every single search on your website will count as a minimum of 26 "requests", so when you're looking at pricing take the plan you want and move two steps up, if not three. This $100+ app is being replaced by a $15 app that does the same thing with clear pricing based on product catalog size.
Dear sir, On behalf of my entire team, From Sales to Customer Success, Support, Development and our R&D teams, please accept my sincerest apologies. We try our utmost best in all spheres, but this time, we undeniably screwed up. Thank you for taking the time to write the details of all that went wrong. Even though it's embarrassing for all of us to read, details help us understand and diagnose where things went wrong. I am contacting you directly to apologise in person, and if you don't mind, to get some additional feedback so we can have a better understanding of what went awry. Juan M. - VP
June 28, 2022
The functionality of the search bar has been a game changer for our site and we look forward to what we will be able to do in the future. Alexandra is a superb account manager. I wish our other partners were half as conscientious and thorough.