DOOFINDER ‑ Search & Discovery for Shopify

DOOFINDER ‑ Search & Discovery

Doofinder - Search and Discovery

Rating

4.9

feedback

882

Reviews

chart

#965

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    29%
  • Less than a year
    61%
  • More than a year
    9%

Reviews Summary

The reviews for this Shopify App are quite mixed. While some users have had a very positive experience with the app, mentioning that it has transformed the usability of their website, improved search capabilities, and provided excellent customer support, others have faced issues such as images not being visible during searches, lack of responsiveness from the support team, and negative impacts on their search bar during peak seasons like Christmas. Overall, the app seems to have a significant impact on improving search functionality and user experience for most users, but there are some areas that need improvement in terms of customer service and technical issues.

Highlights

Positive impact on website usability and search capabilities
Excellent customer support
Technical issues and lack of responsiveness from support team

Rating Breakdown

  • 5
    96% (843 ratings)
  • 4
    2% (20 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (15 ratings)
Review RSS Feed Review RSS Feed

All reviews

2 / 5 Share

June 5, 2024

We tried this app, but unfortunately, we had some issues especially for the mobile devices the search widget would load after a 1-2 seconds delay. And if your store experiences a high number of sessions per day, it might become quite expensive since the cost is based on the number of requests your store makes. Since our store has the around 150k monthly sessions and after installing this app for a week this app made a request of around 55,000 requests. We were on pro plan having 100,000 request per month and the price was $130/month approx. We later had to increase the limit to 200,000 request per month, which significantly increased the cost. And there is no immediate support for the emergencies.

Using app

--

Total reviews

9

Average rating

4.4

1 / 5 Share

April 22, 2024

Spam

Using app

About 1 hour

Total reviews

3

Average rating

2.3

1 / 5 Share

Feb. 7, 2024

Very bad experience. Very satisfied at the beginning, but the problems soon piled up. Images are not visible when searching, and they cannot solve the problem. I've been emailing for weeks now, and they don't read the content of the emails. So be careful! I wouldn't recommend this app.

Using app

5 months

Total reviews

2

Average rating

3.0

Developer Reply

We deeply regret the inconvenience you faced. We've swiftly addressed the image visibility issue for all your countries. I have checked with the support team, and the problem was that you hadn't indexed the products accordingly in the store, and they assisted you in doing it. Your feedback is invaluable, and we're dedicated to crafting a more seamless experience. Please don't hesitate to reach out if you need further assistance.

5 / 5 Share

Jan. 16, 2024

I can honestly say that this app has transformed the usability of our website. We got called about a trial just at the prefect time when I was frustrated with the native search capabilities of default Shopify and the vast variation of our products and about to search for a solution, either through an app or looking into getting something customer built. I am so glad we went with it because it not only have customers been loving how they browse our website again but also the staff find it a breeze to use, even when they don't work with our online inventory. Lindsay was amazingly helpful. She took the time to answer my concerns and all of my questions with clear and concise explanations. Anything that she couldn't answer directly, she consulted their team and got back to me so quick. We've had it live for a few months now and I don't know how we didn't have it before.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 12, 2024

Much more user-friendly than some other search apps out there. Egor Yaroshenko has been very helpful so far in getting our account set up!

Store

CKS

Using app

About 1 month

Total reviews

1

Average rating

5.0

All reviews

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