Rating
2.2
feedback
8
chart
#3,986
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
38%
-
Less than a day
0%
-
Less than a month
12%
-
Less than a year
38%
-
More than a year
0%
Reviews Summary
The reviews for the app are mixed, with some users expressing frustration over the functionality of merging customers. One user mentioned that the app only 'links' customers instead of merging them, which doesn't help in search results. Another user highlighted the lack of a feature to suggest duplicate accounts for merging, requiring users to already know which accounts to merge. However, positive reviews praised the app for its effectiveness in merging orders and cleaning up duplicate customer profiles. Users appreciated the responsive customer support, with Paul being specifically mentioned for his helpfulness and dedication to improving the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 28, 2023
Does NOT merge the customer. "links" them which does nothing on a search. You still have both customers
July 2, 2023
While it says "Find" and merge duplicate accounts, there is not yet any service with which to find them - it does not suggest Doppelganger accounts for merging, you need to already know which accounts you want to merge. I understand this is in development (and not easy!) so I look forward to testing the new app.
Hi Team Teddy, It so happens that we're currently building the feature you are looking for. It's proving to be quite difficult and it's therefore taking some time but we're extra determined now because we want to do our best to perhaps turn this into a glowing review.
Aug. 26, 2022
I used this app to help me merge orders to the main customer profiles and delete the duplicate customer profiles. It was all part of a clean-up project to rid our customer list of duplicates. I ran into a problem with one profile. An order had some how been tagged to the main customer profile and duplicate customer profile. I reached out to Doopelganger support and within the hour Paul responded with a suggestion on how to correct the problem. I followed his suggestion and voila (like magic), Doopelganger was able to merge the order to the main customer profile and delete the duplicate. Doopelganger works like a champ and I couldn't be happier with the results. Thank you Paul!
March 1, 2022
Paul is unbelievable. The app wasn't exactly what I needed (for now) but he took the time to send me a detailed e-mail to try to help me out. Just fantastic customer service and a sign that he is truly invested in this app. You don't see that much these days!
Feb. 12, 2022
I've just started using Doppleganger to help sort through the absurd number of duplicate accounts my store has. Paul has been very responsive to my questions, going to far as to make a video to walk me through adding an additional account to a merged group of accounts and how to unmerge a group of linked accounts - both of which are very easy to do.
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