Dotdigital Email&SMS Marketing
Create customer experiences that exceed expectations.
Rating
4.6
feedback
26
chart
#435
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
12%
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Less than a year
42%
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More than a year
46%
Reviews Summary
The reviews for the DotDigital platform are overwhelmingly positive, with users praising the platform's ease of use, customer service, and effectiveness in improving email marketing campaigns. Many users have highlighted the support they received from their account managers, such as Eloise, Priscylla, and Eunice, who have been described as knowledgeable, patient, and helpful. Users have reported significant improvements in open rates, engagement, and overall efficiency in their email marketing strategies after switching to DotDigital. The platform's user-friendly interface, reliable performance, and advanced features have been commended by users. However, there are a few negative reviews mentioning challenges with setup complexity, high costs, and issues with email campaigns being sent without permission, leading to customer concerns.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 15, 2023
We are loving the DotDigital Platform so far - we moved over from another edm platform 6 months ago with the aim to streamline our emails, protect and improve our sender reputation, and increase engagement! Already we have introduced many successful triggered programs and improved our open rate dramatically, with more targets on the horizon as well! We are super happy with our account manager Eloise - honest, helpful and with a small-business mindset, she is always helping us use our limited time wisely, inform us of best practises and bringing great ideas to every single meeting. You definitely need to put the work in to make the product worth-while, but Dotdigital provides opportunities and the information & support you need to do so!
Hey Hustle Living 👋 Your review is incredible - really excellent. Thanks for sharing. Regards Darren H
March 14, 2023
We couldn't be happier with the platform, and in particular the customer service. Our customer success manager Eloise was flawless in her knowledge and suggestions for how to grow our business, as well as incredibly patient and understanding.
Hey Fogarty Wine Group, Awww, such a great review, thank you. 🙏 Regards Darren H
March 6, 2023
We transitioned over to Dotdigital from another large player in the Email Marketing space and we couldn't be happier with the service we have received. They have helped streamline our EDM's and SMS and our deliverability/open rates are up by 15+%. Our CSM Eloise is constantly helping us streamline and automate our campaigns and always informing us of best practice. It's actually nice to have a proper account manager, something we didn't have before at our previous Email Marketing Partner. Plus We're actually paying less! Wish we switched years ago.
Hey Survival, Woah that's excellent, +15% 📈 Such an awesome review. Thanks for sharing. Regards Darren H
Feb. 11, 2023
Weve been using DD for a few years now and it has really streamlined our EDM's for us. They have great CSM's and customer service team that get back to you super quickly!
Hey Augustine 👋 Thanks for writing a review about us. Regards Darren H
Feb. 8, 2023
DotDigital is incredibly easy to use even for a beginner at handling CRM. User-friendly interface, reliable platform, and a joy to operate. Plus, DotDigital's support team is excellent, especially Eunice Ng, our Customer Success Manager. TRAPO has definitely experienced incredible growth, thanks to robust Email Marketing platforms like DotDigital!
Hey Trapo, Whoop 🙌 Your review is brilliant. It's great to hear we've helped support your growth. Regards Darren H
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