Dotdigital Email&SMS Marketing

March 15, 2023

We are loving the DotDigital Platform so far - we moved over from another edm platform 6 months ago with the aim to streamline our emails, protect and improve our sender reputation, and increase engagement! Already we have introduced many successful triggered programs and improved our open rate dramatically, with more targets on the horizon as well! We are super happy with our account manager Eloise - honest, helpful and with a small-business mindset, she is always helping us use our limited time wisely, inform us of best practises and bringing great ideas to every single meeting. You definitely need to put the work in to make the product worth-while, but Dotdigital provides opportunities and the information & support you need to do so!

March 14, 2023

We couldn't be happier with the platform, and in particular the customer service. Our customer success manager Eloise was flawless in her knowledge and suggestions for how to grow our business, as well as incredibly patient and understanding.

March 6, 2023

We transitioned over to Dotdigital from another large player in the Email Marketing space and we couldn't be happier with the service we have received. They have helped streamline our EDM's and SMS and our deliverability/open rates are up by 15+%. Our CSM Eloise is constantly helping us streamline and automate our campaigns and always informing us of best practice. It's actually nice to have a proper account manager, something we didn't have before at our previous Email Marketing Partner. Plus We're actually paying less! Wish we switched years ago.

Feb. 8, 2023

DotDigital is incredibly easy to use even for a beginner at handling CRM. User-friendly interface, reliable platform, and a joy to operate. Plus, DotDigital's support team is excellent, especially Eunice Ng, our Customer Success Manager. TRAPO has definitely experienced incredible growth, thanks to robust Email Marketing platforms like DotDigital!

Jan. 31, 2023

I've been using Dotdigital for more than 2 years now and it's a great email marketing/sms platform! They have a nice support team who help me with any questions that I might have as well

Jan. 30, 2023

I've been using the Dot Digital platform for around 5 years now. The platform is very intuitive and the account management / support is next level. Chris in the Sydney office has been so helpful in setting up our automations and is always very responsive when I need support.

Sept. 30, 2022

Working with DotDigital and our account manager Priscylla has been amazing. The product is great and the support is even better.

June 30, 2022

After signing up with Dotdigital we've been very pleased with their excellent level of customer service, professionalism & quality of product. In particular a special thanks to Kayla who has been an absolute superstar!

Nov. 29, 2021

Been using the platform for around 2 months. Giving a 5 star review for Eunice as our customer success manager. Though we might have experienced a glitch and the platform can be quite complex to understand, our customer success manager and support team managed to come up with a solution to assist. Keep up the good work.

April 1, 2021

I'm a retailer with an aggressive email marketing program. We switched to dotdigital five years ago and although I found it spendy and it took us a bit to figure it out, performance has been consistently excellent. Also, and most important to me, the customer service support has been top drawer.

Sept. 18, 2020

the app handles my business is great and excellent. the app handles my business is great and excellent.

Sept. 14, 2020

I tried for a few days and I can say it's very easy to work with. I tried for a few days and I can say it's very easy to work with.

July 22, 2020

Couldn't be more impressed - have gone through countless other ESPs but none is as amazing, smooth, and easy to use as dotdigital. Every feature an email marketer can dream of is here - and more. Love this and can't recommend dotdigital enough!

June 28, 2020

We have been using DotDigital for over a year now and couldn't be happier with the program and service. The user experience is amazing and the features are well advanced. We send out weekly emails to our database and also have numerous automations running throughout the year. I would highly recommend DD to anyone looking for an email marketing platform.

June 25, 2020

I could not be more impressed with the program, service, and most importantly RESULTS! Dot Digital was a strategic decision that we implemented due to clear areas of opportunity that we believed were being missed with our provider at the time. We set very specific targets for the Dot Digital platform and team. We've not already hit and exceded those goals (not a small feat), but continue to innovate and improve our marketing strategy both tactically and revenue-wise. This application has allowed us to use our customer data in a way that our customers want it to be used and the results of such speak from themselves. Highly recommend anyone planning on taking their customer interactions / direct marketing strategy to the next level, get in touch with your local Dot Digital team!

June 24, 2020

Super helpful support team :) Really easy integration!

June 23, 2020

We love the DotDigital platform and LOVE their customer support team even more! We've been on the platform for years and it continues to grow with more and more professional features. Our favourite feature is the drag & drop program builder, this enables us to build customer journeys that take in a large amount of data points to create a unique personalised connection with our customers. Highly recommend.

June 11, 2020

Absolutely LOVE dotdigital and can't recommend it enough. We all know how tricky things can get with emails and setting up particular settings for them and our Customer Support Manager Emily, along with people in their live chat team including Adam and William have been super helpful and quick in resolving issues along the way of it all - thanks team!!

June 11, 2020

So easy to bring data over into a workable format. From allowing full automation to tracking tracking results from tests - the team at dotdigital are super helpful and the program is really easy to use. Highly recommended for novice emarketers and advanced emarketers.

Feb. 8, 2023

Dotdigital is in our main centre of all our marketing actions. We are working together with Dotdigital and they helped us to boost our sales with 3X. Excellent customer support and our account Manager Eunice, is a rising star. She's meticulous and helpful in helping me bring my ideas into fruition. DotDigital is a must have tool for any company that wants to grow the sales~