Dotdigital Marketing
The reviews are overwhelmingly positive about Dotdigital’s customer service, account management, and support team. Many merchants praise specific customer success managers by name, describing them as knowledgeable, responsive, patient, and proactive in helping with setup, automation, best practices, and campaign optimization. Users also frequently mention that the platform is powerful, intuitive, and effective for email and SMS marketing, with benefits such as streamlined workflows, strong automation, improved deliverability/open rates, and measurable business growth or sales uplift. Several reviewers note that the platform integrates well with Shopify and can be valuable for both beginners and experienced marketers. The main negative feedback centers on complexity, setup difficulty, and cost. A few reviewers say the platform takes a long time to implement, can be confusing or overly complicated, and may require too much hands-on assistance to get campaigns running. Some also feel it is expensive compared with competitors, and one very negative review raises serious concerns about support quality and an incident involving an unintended email sent to the wrong audience. Overall, though, the sentiment is strongly favorable, with most users emphasizing the quality of support and the marketing results they achieved.
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We couldn't be happier with the platform, and in particular the customer service. Our customer success manager Eloise was flawless in her knowledge and suggestions for how to grow our business, as well as incredibly patient and understanding.
Hey Fogarty Wine Group, Awww, such a great review, thank you. 🙏 Regards Darren H
We transitioned over to Dotdigital from another large player in the Email Marketing space and we couldn't be happier with the service we have received. They have helped streamline our EDM's and SMS and our deliverability/open rates are up by 15+%. Our CSM Eloise is constantly helping us streamline and automate our campaigns and always informing us of best practice. It's actually nice to have a proper account manager, something we didn't have before at our previous Email Marketing Partner. Plus We're actually paying less! Wish we switched years ago.
Hey Survival, Woah that's excellent, +15% 📈 Such an awesome review. Thanks for sharing. Regards Darren H
Weve been using DD for a few years now and it has really streamlined our EDM's for us. They have great CSM's and customer service team that get back to you super quickly!
Hey Augustine 👋 Thanks for writing a review about us. Regards Darren H
DotDigital is incredibly easy to use even for a beginner at handling CRM. User-friendly interface, reliable platform, and a joy to operate. Plus, DotDigital's support team is excellent, especially Eunice Ng, our Customer Success Manager. TRAPO has definitely experienced incredible growth, thanks to robust Email Marketing platforms like DotDigital!
Hey Trapo, Whoop 🙌 Your review is brilliant. It's great to hear we've helped support your growth. Regards Darren H
I've been using Dotdigital for more than 2 years now and it's a great email marketing/sms platform! They have a nice support team who help me with any questions that I might have as well
Hey London Lash UK, Thanks for your 5⭐ review. Regards Darren H
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