Dotdigital Marketing
The reviews for Dotdigital are overwhelmingly positive, with users praising the platform's ease of use, customer service, and effectiveness in email marketing. Many users highlighted the support they received from their Customer Success Managers, such as Eloise, Priscylla, and Eunice, who provided valuable guidance and assistance in optimizing campaigns. Users also mentioned the platform's user-friendly interface, advanced features, and seamless integration with Shopify stores. However, there were a couple of negative reviews that mentioned challenges with setup complexity and high costs compared to competitors like Klaviyo. Some users also expressed concerns about the platform sending emails without permission, leading to customer confusion and frustration.
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We couldn't be happier with the platform, and in particular the customer service. Our customer success manager Eloise was flawless in her knowledge and suggestions for how to grow our business, as well as incredibly patient and understanding.
Hey Fogarty Wine Group, Awww, such a great review, thank you. 🙏 Regards Darren H
We transitioned over to Dotdigital from another large player in the Email Marketing space and we couldn't be happier with the service we have received. They have helped streamline our EDM's and SMS and our deliverability/open rates are up by 15+%. Our CSM Eloise is constantly helping us streamline and automate our campaigns and always informing us of best practice. It's actually nice to have a proper account manager, something we didn't have before at our previous Email Marketing Partner. Plus We're actually paying less! Wish we switched years ago.
Hey Survival, Woah that's excellent, +15% 📈 Such an awesome review. Thanks for sharing. Regards Darren H
Weve been using DD for a few years now and it has really streamlined our EDM's for us. They have great CSM's and customer service team that get back to you super quickly!
Hey Augustine 👋 Thanks for writing a review about us. Regards Darren H
I've been using Dotdigital for more than 2 years now and it's a great email marketing/sms platform! They have a nice support team who help me with any questions that I might have as well
Hey London Lash UK, Thanks for your 5⭐ review. Regards Darren H
I've been using the Dot Digital platform for around 5 years now. The platform is very intuitive and the account management / support is next level. Chris in the Sydney office has been so helpful in setting up our automations and is always very responsive when I need support.
Hey Activeskin 👋 YAY, your review is awesome. Thanks for sharing. Regards Darren H
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