Koss Design review for BEST Currency Converter
Feb. 24, 2021
NOT HUMAN - despite the fact that my Instagram account was blocked and I kindly ask the team to provide me a couple of days more of free trial as I couldn't run more ads, they refused and didn't show any empathy. compared to all the other app providers who accepted. disappointed by this lack of compassion.
I'm sorry we couldn't help you more in this case and we do sympathize with your situation. We offer 30 days free trial (double than most apps on Shopify) and on top of that we also offer a free plan to which we see that you have moved to. We do try and help our merchants as much as we can, for example by offering our app for free to merchants while their store is in development. You were not charged for our app at all while using it for free for 30 days with all its features and we don't appreciate at all you calling us "not human". That is totally uncalled for. Also it hasn't been easy for us either in the past couple of months, our business has also been negatively impacted.
