Rating

5.0

feedback

77

Reviews

chart

#4,192

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    10%
  • Less than a month
    34%
  • Less than a year
    52%
  • More than a year
    3%

Reviews Summary

The reviews for the Downpay Shopify App are overwhelmingly positive, with users praising the app's functionality and the exceptional customer support provided by the team. Users highlighted the ease of integrating Downpay into their Shopify stores and the effectiveness of the app in facilitating partial payments, pre-orders, and deposits. The support team, particularly individuals like Diana and Lidija, received high praise for their responsiveness, knowledge, and willingness to go above and beyond to assist users with customizations and setup. Additionally, users appreciated the flexibility and customization options offered by Downpay, making it a valuable tool for businesses looking to provide more payment options to their customers and streamline their sales processes.

Highlights

Positive customer support experience and responsiveness
Ease of integration and setup on Shopify stores
Effective facilitation of partial payments, pre-orders, and deposits
Flexibility and customization options for different business needs
High recommendation and satisfaction from users

Rating Breakdown

  • 5
    99% (76 ratings)
  • 4
    0% (0 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 97% (75)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 17, 2025

I have issues with placing draft order with partial payment. Diana has helped me to explore other options to accomplish our task. It was a good chat with her and greatly appreciate her help.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 2, 2025

We just added Downpay to our store and the experience has been great so far. The Downpay team has been incredibly helpful and responsive, which made the setup easy on our end. Really appreciate the support so far. Looking forward to seeing the results as we roll it out.

Using app

29 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 4, 2025

This is an awesome app, I have a very specific use case where I need to be able to take part payments from two payee's, one consumer the other business. When integrated with accounting software, I can take the consumer side first then later send an invoice to business to complete the order payment. This App enables the front end really really well. Can't speak more highly of customer support particularly Lidija. She actually listens and finds solutions. If you are an Australian store, exposed to Support at Home or NDIS funding models, stop looking, this app is for you

Store

Care Food Co

Using app

8 days

5 / 5 Share

Oct. 23, 2025

The app’s support is fast and efficient. Without a doubt, Downpay is an essential app for any store that wants to provide more flexible payment solutions to its customers and increase sales. I totally recommend it!

Using app

About 1 year

Total reviews

17

Average rating

5.0

5 / 5 Share

Aug. 27, 2025

Using app

11 months

Total reviews

2

Average rating

5.0

All reviews

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