Downpay: Partial Pay & Deposit

We used Downpay for about two years to offer partial payments/deposits on our site and it was excellent from start to finish. Their customer support is based in Canada, which made a real difference — every inquiry was answered quickly by someone who actually understood the request, not routed through an overseas queue with a steep communication gap. They handled every customization we needed without friction — small tweaks like adjusting type sizing on the checkout discount line were done quickly and correctly the first time. When we recently decided to stop offering partial payments and uninstalled the app, they proactively removed our custom code so the site wouldn’t break — a level of care most apps don’t bother with at uninstall. Five stars, easily. If we ever need partial payment functionality again, Downpay is who we’d go straight back to.

We saw a significant increase in conversion since implementing Downpay (especially with our high AOV). Diana is super helpful and responsive and has been one of the best additions to our CRO strategy. Would recommend 100%.

Integrating Downpay into our Shopify store has increased sales by 40% and driven substantial growth of our overall brand. It's a game-changer to allow for our customers to pay a deposit for our luxury watchmaking workshops, and the team behind Downpay is very responsive to every question we've thrown their way. Next to Klaviyo, it's one of our truly indispensable apps!

Been working with this app for some very specific use cases. Had to get on chat a few times to figure something out and Lidja is so very kind and helpful. I cannot say enough good things about her. She's patient, she actually listens to what I'm trying to do, and she sticks with a problem until it's sorted, really going above and beyond. My setup isn't a standard one, so that kind of support means everything. If I'm being honest, part of I'm so determined to make Downpay work for my store is Lidja. Great support turns a good app into one you actually want to build around, and that's exactly what's happening here. Highly recommend.

I would really like to thank the downpay team for there support my business could not have launched without it, the team are all really helpful!

The team at Downpay is absolutely amazing. They went out of their way to help me resolve several issues I was experiencing, and not just once, but multiple times. Their professionalism truly stands out. They take the time to fully understand your situation and then follow through with real solutions. I couldn’t be more appreciative of their support.

Solved a big problem for us. Happy

Does exactly what it says on the tin. Easy to use

Great app. Perfect for taking deposits and auto collecting balance at a defined date in the future. Diana and her team offer great support as well. Loving it!

I have issues with placing draft order with partial payment. Diana has helped me to explore other options to accomplish our task. It was a good chat with her and greatly appreciate her help.

We just added Downpay to our store and the experience has been great so far. The Downpay team has been incredibly helpful and responsive, which made the setup easy on our end. Really appreciate the support so far. Looking forward to seeing the results as we roll it out.

This is an awesome app, I have a very specific use case where I need to be able to take part payments from two payee's, one consumer the other business. When integrated with accounting software, I can take the consumer side first then later send an invoice to business to complete the order payment. This App enables the front end really really well. Can't speak more highly of customer support particularly Lidija. She actually listens and finds solutions. If you are an Australian store, exposed to Support at Home or NDIS funding models, stop looking, this app is for you

The app’s support is fast and efficient. Without a doubt, Downpay is an essential app for any store that wants to provide more flexible payment solutions to its customers and increase sales. I totally recommend it!

We've been using Downpay on our Shopify store to collect deposits during our pre-sale period, and it's been a game-changer. About 90% of our pre-sale customers opted to use the deposit feature, which significantly boosted order volume during what’s usually a slower sales period. The app is super easy to integrate and works exactly as promised. What really stands out is the support – Diana has been incredibly responsive and great to work with throughout. It’s also a huge plus knowing the team behind it are former Shopify folks and proudly based in Canada. Highly recommend if you're running pre-orders or looking to reduce friction for higher-ticket sales!

Great product for taking partial payments. Moreover, some of the best customer service I have ever experienced with any developer on any platform. They want to help you succeed and it shows. Highly recommended.

This was a massive help for a product we crowdsourced. Easy to integrate, and we were in communication with their team throughout the implementation. I would highly recommend it. I’ve used Kickstarter and have also run crowdfunding directly through Shopify—Downpay made that possible and allowed us to fully own the campaign internally.