Downpay: Partial Pay & Deposit
The reviews are overwhelmingly positive, with merchants consistently praising the app for solving a real business need: taking deposits, partial payments, pre-orders, and deferred balances for made-to-order, high-ticket, seasonal, or custom products. Many reviewers say it improved conversion, increased sales, reduced operational friction, and made it easier to manage inventory risk and customer commitment. Users also repeatedly highlight that the app is easy to set up, works as promised, integrates well with Shopify, and offers flexible options for different payment workflows. The strongest recurring praise is for customer support. Reviewers frequently mention Diana, Lidija, Ian, and the broader team as fast, responsive, knowledgeable, patient, and willing to provide custom code or tailored solutions. Several merchants note that support went beyond basic troubleshooting by helping with theme-specific adjustments, custom scripting, workflow setup, and even cleanup after uninstalling the app. Negative feedback is minimal in the reviews provided; the main implied drawback is that some stores have very specific or non-standard setups that require extra help during implementation, but even those comments are framed positively because the team was able to solve the issues.
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REALLY GOOD APP AND GOOD CUSTOMER SUPPORT
Downpay is great! It has allowed my customers ordering made to order items and pay just 50% deposit until their items are manufactured. When I set this up originally the team were really great in writing code to get it working as I needed it to. My business produces made to order designer radiators which are mid to high end in price - so Downpay gives my customers a choice whether to pay up front or not. Even if they don't the choice was still there.
Downpay has exceptional service! Diana has been extremely helpful in answering my questions. This app has been instrumental in helping our customers secure pre-ordered items without having to pay full price upfront.
We used Downpay for about two years to offer partial payments/deposits on our site and it was excellent from start to finish. Their customer support is based in Canada, which made a real difference — every inquiry was answered quickly by someone who actually understood the request, not routed through an overseas queue with a steep communication gap. They handled every customization we needed without friction — small tweaks like adjusting type sizing on the checkout discount line were done quickly and correctly the first time. When we recently decided to stop offering partial payments and uninstalled the app, they proactively removed our custom code so the site wouldn’t break — a level of care most apps don’t bother with at uninstall. Five stars, easily. If we ever need partial payment functionality again, Downpay is who we’d go straight back to.
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