Downpay: Partial Pay & Deposit
Downpay is highly praised by ecommerce merchants for its ability to increase conversions, drive sales growth, and provide excellent customer support. Users appreciate the flexibility of the app in allowing deposits for high-ticket items, pre-orders, and partial payments. The responsiveness and helpfulness of the Downpay team, particularly Diana and Lidija, are highlighted as major strengths of the app. The seamless integration with Shopify stores, ease of use, and customization options are also mentioned as positive aspects. However, some users mention concerns about transaction fees initially but find the overall value and support provided by Downpay to be worth it.
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REALLY GOOD APP AND GOOD CUSTOMER SUPPORT
Downpay is great! It has allowed my customers ordering made to order items and pay just 50% deposit until their items are manufactured. When I set this up originally the team were really great in writing code to get it working as I needed it to. My business produces made to order designer radiators which are mid to high end in price - so Downpay gives my customers a choice whether to pay up front or not. Even if they don't the choice was still there.
Downpay has exceptional service! Diana has been extremely helpful in answering my questions. This app has been instrumental in helping our customers secure pre-ordered items without having to pay full price upfront.
We used Downpay for about two years to offer partial payments/deposits on our site and it was excellent from start to finish. Their customer support is based in Canada, which made a real difference — every inquiry was answered quickly by someone who actually understood the request, not routed through an overseas queue with a steep communication gap. They handled every customization we needed without friction — small tweaks like adjusting type sizing on the checkout discount line were done quickly and correctly the first time. When we recently decided to stop offering partial payments and uninstalled the app, they proactively removed our custom code so the site wouldn’t break — a level of care most apps don’t bother with at uninstall. Five stars, easily. If we ever need partial payment functionality again, Downpay is who we’d go straight back to.
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