Downpay: Partial Pay & Deposit
Downpay is highly praised by ecommerce merchants for its ability to increase conversions, drive sales growth, and provide excellent customer support. Users appreciate the flexibility of the app in allowing deposits for high-ticket items, pre-orders, and partial payments. The responsiveness and helpfulness of the Downpay team, particularly Diana and Lidija, are highlighted as major strengths of the app. The seamless integration with Shopify stores, ease of use, and customization options are also mentioned as positive aspects. However, some users mention concerns about transaction fees initially but find the overall value and support provided by Downpay to be worth it.
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We used Downpay for about two years to offer partial payments/deposits on our site and it was excellent from start to finish. Their customer support is based in Canada, which made a real difference — every inquiry was answered quickly by someone who actually understood the request, not routed through an overseas queue with a steep communication gap. They handled every customization we needed without friction — small tweaks like adjusting type sizing on the checkout discount line were done quickly and correctly the first time. When we recently decided to stop offering partial payments and uninstalled the app, they proactively removed our custom code so the site wouldn’t break — a level of care most apps don’t bother with at uninstall. Five stars, easily. If we ever need partial payment functionality again, Downpay is who we’d go straight back to.
We saw a significant increase in conversion since implementing Downpay (especially with our high AOV). Diana is super helpful and responsive and has been one of the best additions to our CRO strategy. Would recommend 100%.
Ah! Such great news. Thank you so much for the kind words and for choosing us. :)
Integrating Downpay into our Shopify store has increased sales by 40% and driven substantial growth of our overall brand. It's a game-changer to allow for our customers to pay a deposit for our luxury watchmaking workshops, and the team behind Downpay is very responsive to every question we've thrown their way. Next to Klaviyo, it's one of our truly indispensable apps!
We're over the moon with these results. Thank you so much for being with us. The workshop is on my bucket list!
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